No Response from Device

[doggydoc10]

Frustrating to say the least!!!!



Doggydoc

[aqua_digital]

updated Ipad version last night works fine, odd time slow on retrieving data but other than that solid no drop outs.

If you dont update your device then you likely will have issues.

[JasonK]

Michael, we are all running the latest version 1.01 and are still having these problems. Everyone is willing to provide as much information as GHL needs to help their customers, unfortunately they seem to want to work in a vacuum and not really interested in coordinating any trouble shooting with the people who ultimately pay their wage by purchasing their products. It would be interesting to see a poll of users on the site of who are still not able to connect, but the site doesn't provide such functionality.

Judging by the quality of posts from some of the people still having issues i'm confident it's not user error.


Sent from my iPhone using Tapatalk

[aqua_digital]

I am talking about Ipad update not profiLux or APP it would not work for me until i updated the Ipad, however if you have done this and it still does not work then yes maybe put a poll up on all concerning issues. however if it works for me on mine why would it not work for others?

[JasonK]

however if it works for me on mine why would it not work for others?

This is the question everyone wants an answer to!




Sent from my iPhone using Tapatalk

[aqua_digital]

Logic dictates its not a GHL issue then but likely either user issue with network the controller is sitting on (random drop outs) or not updated their device.

You have to think what variables are involved

all using same version of Ipad software? (should be)
all using the exact same network and protocols at home (impossible)

these are the only two variables to make it work on one but not another. So what can GHL do to resolve that? (that is a question)

[smithpl]

Aqua_digital - it's simple :-)

communication protocol which is used to exchange data between Profilux and smart phones is not suitable for remotely connection.

I think ( I'm afraid ) without changing communication idea ( profilux-manage app ) this problem will not be resolved. This must be changed in Profilux firmware too.
You can notice when you are connecting PC application to Profilux and receiving data is not going so fast too.

Look on other app like Apex, Vertex etc - it's working so fast from PC, smartphone...

I hope the Profilux team will develop a new method for fast data exchange

[EgaReef]

updated Ipad version last night works fine, odd time slow on retrieving data but other than that solid no drop outs.

If you dont update your device then you likely will have issues.

And for android?

[JasonK]

What about different chipsets or production batches as an example? Everyone understands that it's a new app and everyone had a different combo of hardware/network setup at home, but such tolerances should be baked into the app.

Having 16 years experience working a stock exchange technology environment I can tell you my home network is not the problem. I've tried 3 different hardware manufacturers, wired connections, bridges, 10/100/1000 port settings, Dhcp, fixed Ip, traffic sniffers, ip monitors etc etc.

It just doesn't make sense that everyone can connect to the web interface using the exact same details, but the app communication protocol doesn't.

We are all waiting for a response from GHL either way.


Sent from my iPhone using Tapatalk

[doggydoc10]

I hear all of you. Unfortunately I have been down this road before. I hope that THE BEST CONTROLLER IN THE MARKET STANDS UP TO ITS POTENTIAL.




Doggydoc