Issues with extremely poor connectivity

[Dave_T]

Thank you. I hear what you're saying, but none of this explains why I can connect via MyGHL, but not via the app, when I'm connecting over the internet. If I am on my local WiFi, then the app connects ok, but it won't connect over the internet.

As far as my wifi, yes - I do have a mesh network (Linksys Velop).

And could you answer my question - does communication my profilux involve connecting to an external server? Or, is it directly between my device and the profilux.

In any case, I would be willing to get a dedicated WiFi access point, hard-wire it to my network via an Ethernet cable, and locate it next to my Profilux, if you think that would help. I could give it its own SSID, to guarantee that the Profilux was connection to that AP. If so, is there any particular type or model of access point you'd recommend?

Also, I am not getting email notifications when new posts go to my subscribed threads on this forum. Is that a known issue?