Hello,

There are no general reports of connectivity speed issues. Load times are heavily dependent on the type of Wi-Fi network, signal strength, interferences of other nearby devices, router settings, server load, etc. It works as expected for the vast majority, but of course there are some cases where this does not happen. That's one of the reasons why we release new firmware updates for the Wi-Fi chip, to make it work with as many different kinds of Wi-Fi network conditions as possible. Within reason, it is not possible to cover 100% of possibilities, too many variables at play. If the quality of the signal to the P4 is affected by any of the above, the speed of your internet becomes irrelevant. If the P4 can communicate uninterrupted, then that is when you get to enjoy the benefits of very fast internet speed.

Aside from other devices in the network connecting "normally", it is important to know that any Wi-Fi device can experience interference from another Wi-Fi device. Just because all other devices are unaffected does not mean that one device that is absolutely, without a doubt, the problem. The reasoning is not so black and white, other variables such as router technology and settings should also be considered.

For instance, mesh routers handle devices differently compared to a traditional router. The device can only respond and react to commands given by the router. If the communication method is constantly being switched between 2g and 5g, that's where the connectivity issues may begin. In your case, the P4 is connected, but the speed is slower than normal. Here we must consider the possibility of interference or range issues. Continuing with the mesh router example, if you have one of these, the main router is free to assign a particular device to a specific node, then later switch back and forth between any of the other "nodes" in the house, however many times it wants. The average user has no control over this and doesn't even know this is happening. If the P4 is connected to one node, but later gets assigned to a node that is further away, now you have a signal strength issue. Yes, the controller is still connected to your network, but the user won't know it's connected to a node that is further away from it unless they actually check the router settings. Meanwhile, the user experiences very slow connectivity and is quick to think that the controller is the problem when in reality it's not the controller, it's the routers method being used for managing connected devices. It's typical mesh router behavior. If that is what you have, that may be the reason for your speed issue.

Of course, not all mesh routers are created equal. There are many out there that perform flawlessly with the ProfiLux and load full dashboards in 2-3 seconds locally and 3-5 seconds when using myGHL. Navigating between pages normally takes only 1-2 seconds. In case you're wondering what router is doing this, it's a TP-Link Deco S4 on a 50mbps internet plan. No changes made to its settings, beside changing the network name and password.

I'm not suggesting changing your router, but it is worth looking into the settings itself and seeing if the 2g/5g bands can be split. If they can, you can set the P4 to connect specifically to the 2g band. Some routers may even give you the option to choose the node it stays connected to. If yours does have this option, pick the node that is closest to your P4.

On the P4's end, you can assign it to a static IP address. This has helped some users in the past. Routers handle static IP devices differently than ones set to Auto IP (DHCP).

If you're convinced the ProfiLux is the problem, connect directly to its hotspot and connect via the app. Navigate through its pages and see if there is a speed difference. If it is faster, then it shows that speed is slowed only when connecting via the Wi-Fi network, possibly for the reasons above. If it is in-fact slower even when connected via the hotspot, open a support ticket and include a video that shows you connected to the hotspot, connecting to the controller via the app and navigating between pages. Only then can we get a better understanding of what you're experiencing.