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Thema: Doser 2 firmware 1.02 update failed

  1. #1
    Registriert seit
    14.02.2013
    Ort
    Saskatoon
    Beiträge
    80

    Standard Doser 2 firmware 1.02 update failed

    Hello,

    I updated to the new GCC and connected to my Doser 2 to update to FW version 1.02. For some reason the FW was interrupted and I got an error message. It said to unplug the Doser 2 for a couple seconds and then plug it back in. I did so and then clicked ok and I saw this for over ten minutes before I clicked cancel. Now my Doser 2 just sits there and flashes yellow (my fluid level is below 2x the minimum amount, hence the yellow flash most likely). Is there an emergency FW flash like there is on the profilux and the mitras? What do you recommend I do now.

    Thanks,
    Scott


    It sat here for 10min, nothing changed.
    Geändert von scythanith (24.12.2014 um 03:00 Uhr)

  2. #2
    Registriert seit
    13.11.2013
    Beiträge
    1.003

    Standard

    Jerel wrote in Reefcentral:
    'Cancel' the Firmware update and start back at dialog 1/5

    Dialog 2/5: Did your Doser 2 switch to 'Bootloader Mode' ? (Status LED turned off)

    Within dialog 2/5, click 'Device Manager' and navigate to "Ports (COM & LPT)".

    Is the Device listed as "Unknown Device" or "USBVCOM (COM#) ?
    item.jpg

    If the Device is listed as Unknown. You will need to install the driver manually. Right click "Unknown device" and click "Update Driver Software", followed by "Browse My Computer For Driver Software", click on Browse and choose folder “C:\Program Files (x86)\GHLControlCenter_V1060\Tools\FUJITSU USB DIRECT Programmer\driver\Win7” or whichever version of Windows you are using.

    After installation of driver is complete, restart your computer and follow the firmware update instructions.
    Check and try this first.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  3. #3
    Registriert seit
    19.02.2009
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    MANOTICK
    Beiträge
    866

    Standard

    This is great advise!

    Artur please can we have a troubleshoot section added to the manual with all this information it would eliminate a lot of support cases and also enable end users to be up and running much faster. Good idea for ALL!


    GHL ProfiLux Canada/USA Distribution and support

  4. #4
    Registriert seit
    13.11.2013
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    Ok, i will put it on the TODO list for the manual.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  5. #5
    Registriert seit
    19.02.2009
    Ort
    MANOTICK
    Beiträge
    866

    Standard

    Great thanks, I think the users will be very pleased with a troubleshoot feature in the manual. Makes the product even more user friendly


    GHL ProfiLux Canada/USA Distribution and support

  6. #6
    Registriert seit
    14.02.2013
    Ort
    Saskatoon
    Beiträge
    80

    Standard

    Zitat Zitat von Artur Beitrag anzeigen
    Jerel wrote in Reefcentral:


    Check and try this first.
    Done and done. I have Com4 for my GHL stuff. Still doesn't work.

    Screen Shot 2014-12-24 at 1.08.26 PM.jpg

    Screen Shot 2014-12-24 at 1.08.55 PM.png

    Screen Shot 2014-12-24 at 1.09.26 PM.jpg

    Screen Shot 2014-12-24 at 1.09.38 PM.jpg

    Screen Shot 2014-12-24 at 1.09.47 PM.jpg

  7. #7
    Registriert seit
    14.02.2013
    Ort
    Saskatoon
    Beiträge
    80

    Standard

    After all of that I re-connect and the USB connection works fine. I can go in and edit the dosing program without issue.

    Screen Shot 2014-12-24 at 1.10.37 PM.jpg

  8. #8
    Registriert seit
    13.11.2013
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    1.003

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    Please do following:

    1. Cancel' the Firmware update and start back at dialog 1/5
    2. click once Next so you see the dialog "GHL Doser 2 firmware update step 2" like in your third picture
    3. Open the device manager and look for device called "USBVCOM" not "GHL Virtual Communications Port". It looks like this:
    item.jpg

    4. If you don't see the Device and it is listed as Unknown. You will need to install the driver manually. Right click "Unknown device" and click "Update Driver Software", followed by "Browse My Computer For Driver Software", click on Browse and choose folder “C:\Program Files (x86)\GHLControlCenter_V1060\Tools\FUJITSU USB DIRECT Programmer\driver\Win7” or whichever version of Windows you are using.

    After installation of driver is complete, restart your computer and follow the firmware update instructions.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  9. #9
    Registriert seit
    23.05.2010
    Ort
    aalborg
    Beiträge
    173

    Standard

    would be nice if you were warned that everything would be gone, even the calibration when you do a firmware update.
    Geändert von StarF (05.01.2015 um 00:25 Uhr)

  10. #10
    Registriert seit
    13.11.2013
    Beiträge
    1.003

    Standard

    We will add a hint in the wizzard.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

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