Telephone/Skype/team viewer support

[gino555]

It would be nice to have a phone number for technical support or even Skype or team viewer support then the person at GHL could see exactly what we see and resolve the problem quickly

I would pay extra for this service if required

[doggydoc10]

I agree

[carlosing74]

I also agree, would be a significant improvement

[campitelli@gmail.com]

I agree to but i think this is big effort and means combining the forum with remote support team ....that's bit different thing.

[Matthias]

We have team viewer support! But please understand that we can do this only in difficult and very special cases, when personal support is absolutely necessary.

General questions should be handled here in the forum.

[aqua_digital]

It would be nice to have a phone number for technical support or even Skype or team viewer support then the person at GHL could see exactly what we see and resolve the problem quickly

I would pay extra for this service if required

For North America this has been available since last October. Please email info@ghlna.com

Here is how it works.

1. Email info@ghlna.com for email support
2. In the event the issue can not be resolved by email we arrange a date and time when the user is by the unit in question where we can talk through issues.

The reason a phone number is not published is due to the simple fact that when we tried this 9.99/10 the caller was calling away from the unit where no effective support could be provided taking up very valuable time for both them and us. By going through email support first we can request screen shots of settings and also send screen shots or files, something the phone can NOT achieve. Once this route is exhausted which is rare, we can then arrange live support.

We also offer Non voice or video Skype support.

Please note the above is only available in North America, this is not a GHL policy or a conflict, just a separate service we at Aqua Digital (GHL NA) realized a need for in our dedicated market.