Mitras display is dark

[muz_zz]

My both displays on the mitras are dark the display is working just dark

I have updated both to 1.117 and in the GCC software the brightness is set to 80% and dark to 10%
VON which I gather is on so darkness set to 10pm and bis which I gather is off is set to 7am

And I hit save updates but still dark

What am I doing wrong here?

[muz_zz]

Also the touch buttons dim and brighten just not the display?

[GHL Support]

Has this happened for both Mitras at the same time?
If yes, did you make any changes to your setup before that?

Did this come along with the Mitras update or did you do that afterwards?

Do both Mitras work properly, is it only the display of the lamps?

Could you post a picture of the dark displays?

[muz_zz]

Yes this has happened after update for both units

Both units seem to be working fine just the display is dark display is working fine as at night I can see all colours percentages and fan speed and temp

The funny thing is the buttons on the unit dim and brighten when changed in GCC just not the display

Also the units were running v1.114 before the update and displays were fine

[GHL Support]

Could you send us a screenshot of your display settings?

This is the one I have:

DisplayeinstellungMitrasEnglisch.JPG

What happens if you change the percentages of the display, press save and then press the button Update view?

[muz_zz]

Carolin here is a screen shot of my display settings and also a shot of the display as you can see as mentioned before the control buttons on the unit brighten and dim correctly just not the LCD display

I also made a change and save changes and update view no difference still dark?

[muz_zz]

Any thoughts on a Soulition Carolin?

[GHL Support]

Hello,

thank you, everything seems to be correct in the settings.

You can still test two things:

-set your lamp back to factory settings (save your settings before)
-> do the displays work again?

-update (or rather downgrade) your Mitras with the firmware version you had before
-> do the displays work again?

[muz_zz]

So this is what i have done
Changed the firmware back to v1.14 no good
Reset the factory settings in v1.14 no good
Changed the firware back to v1.17 no good
Restet factory settings in v1.17 no good

Buttons still dim and brighten with changes to the settings just not the lcd

Every time i done one of the steps i changed the settings for the brightness and saved changes and updated view still no good

Has this happened to anyone else?
If so is there a cure? Or if not can the lcd panels be changed for new ones?

[CaptCrash]

I don't know if this is related, but in your screenshot you have "Disable Keypad" selected. In Carolin's example screen shot it is not selected.
Does this make any difference if you enable the keypad?