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Thread: Profilux touch issues after firmware upgrade 1.04

  1. #1
    Join Date
    20.01.2012
    Location
    Istanbul
    Posts
    52

    Default Profilux touch issues after firmware upgrade 1.04

    Today I have upgraded my profilux 3 ex to firmware version 6.07 and pc software to 6.05.2. After those upgrades my profilux touch was working fine. Until I saw the new firmware upgrade 1.04. My touch was running 1.03.
    I did the pab divices upgrade as normal. Disconnected all the other pab divices and upgrade the firmware of th pab divices without any issues.
    When this was done I got an alarm on my profilux about a pab divice. This was the profilux touch pab divice. With pab divice reset only profilux touch and all the other pab divices disconnected I am not able to assign my touch divice anymore.

    The led is blinking as what it always did. I tried other pab cables poort one and two. First in the chain and last as well in the middle as I have also a power bar and a vortech controller. It doesn't matter.
    I can only assign my power bar and vortech controller and can't get in no way the touch communicate with the profilux.

    I am afraid something went wrong in the upgrade fase of the divice.

    Can someone pleas help me what I can do to solve this problem.

    Sent from my SM-N9000Q using Tapatalk

  2. #2
    Join Date
    30.10.2010
    Location
    Hong Kong, Hong Kong
    Posts
    159

    Default

    Have you try to power off the Profilux and try again?

  3. #3
    Join Date
    20.01.2012
    Location
    Istanbul
    Posts
    52

    Default

    Yes I did...

    Sent from my SM-N9000Q using Tapatalk

  4. #4
    Join Date
    19.02.2009
    Posts
    2,976

    Default

    Are you sure, you've selected the right update file for the ProfiLux Touch and the update really finished successful (no error message)?
    Is the green LED constant on and the yellow LED is flashing, if the device is connected to the ProfiLux?
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

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