Expansion Box gone after firmware update

[MitchM]

Profilux version 5.1.7.1

Thanks, I will let you know how it goes.

Mitch

[MitchM]

Hello,

I tried updating the Powerbar only. After I clicked on "do you want to update anyways", I received the message "error transmitting firmware!", followed by "Communications error! Error code 28. After that, I was disconnected from the P3.

[GHL Support]

Which state are the LEDs showing? Green LED is flashing fast (faster than once per second)?

You could try following:
- Remove the power plug from the Powerbar
- Start the update for the PAB device as before
- after clicking the "do you want to update anyways" message ...
... immediately plug in the power plug from the Powerbar (perhaps it will be better to use a switchable socket)
- and the update should start

[MitchM]

Yes the powerbar green light is flashing faster than 1/second.
Is it the same power off procedure for the expansion box? I received the same error message when trying to update it.
There are no lights available on the expansion box.

[GHL Support]

Could you try the steps mentioned in Post #13?

Yes, the same procedure is for the ExpansionBox after the firmware update succeeded with the PowerBar

[MitchM]

Yes, I will have to try post #13 steps later today.

Thank you

[MitchM]

-First updated P3 to 5.17

-I powered off the powerbar
-Clicked on "update anyways?"
-Immediately turned on powerbar. (maybe 1 - 2 second delay)
-Yellow light on powerbar flashed a few times
-Received message "error transmitting firmware"
-Received message "communications error 28"
-Yellow light stopped flashing
-Clicked OK to error message
-Yellow light on powerbar flashed a couple more times
-Received second message "communications error 28"
-Yellow light on powerbar stopped flashing and I was disconnected from the P3
-Green light is flashing faster than 1/second on powerbar again
-Unable to assign any devices to PAB list - none show up

I performed this a few times, both with turning on the powerbar immediately before and after the "do you want to update anyways?" message
No luck.

I have not tried this with the Expansion Box yet.

[MitchM]

Hello,

I was able to solve the problem and all three units are now updated to the latest firmware.

For the last 4 or so years, I have been using this USB adapter:
It has worked for all other firmware updates.
It is a DYNEX DX-UBDB9

2013-08-19 19.23.00.jpg

I switched it out tonight for another USB adapter I had, this one:
It is a KEYSPAN USA-19HS

2013-08-19 19.23.35.jpg

I don't know what the difference is. Maybe I have never updated the PAB devices before, I don't know.
I have updated the P3 before with the older USB adapter

Thank you for your help.


Mitch

[GHL Support]

Nice to hear that the problem has been solved.

[Antipodes]

Hello,

I was able to solve the problem and all three units are now updated to the latest firmware.


switched it out tonight for another USB adapter I had, this one:
It is a KEYSPAN USA-19HS

2013-08-19 19.23.35.jpg

I don't know what the difference is. Maybe I have never updated the PAB devices before, I don't know.
I have updated the P3 before with the older USB adapter

Thank you for your help.


Mitch

Good thing to know thanks Mitch, could make a difference to a lot of other users too.