Sensor reset ?

[Archid]

Hello,

I have a profilux Terra and it's wired with a temp/humidity sensor. It was working just fine but when I just took the power off the profilux to change the wires to the lights and turned it back on my display is reading:
Temp: 0.0
Humid: 0.0%

I have reset the profilux but the readins stay the same, does this mean a power reset broke the sensor ???

[Matthias]

the sensor is automatically reset after a power-cycle -> it must restart when power is back

maybe you accidentally damaged the cable or connector of the sensor?

[Archid]

I could not find anything wrong with the sensor, but I figured it might have been broken for an unknown reason, so I ordered a new temp/humid sensor.

It just arrived per mail today and I just plugged it in .... Temp: 0.0 c // Humid: 0.0%

This sucks ... I just spent €100.79 and it appear's it wasnt the problem
I'm going to try and update the firmware and see if that helps

[Archid]

Updated firmware to 5.11 and updated controll center. Still getting 0.0 values.
Opened the Profilux case to check the connector and I can visually confirm the cable connector and the socket are fine.

Is it possible I recieved a sensor that was already defective?

[Matthias]

no, very unlikely

is the sensor connected directly to PLM-Humi-Temp or is there an extension cord between?

if so - please try without it

[Archid]

there is no extension, only the sensor itself.

[Matthias]

then it seems the card is broken

[Archid]

the card? you mean the entire profilux 2 terra? this one does not have seperate cards...

I'm assumuming this falls under warrenty then, since only original devices were used.

[Matthias]

please contact your supplier for details in a warranty case