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Thread: thunderstorm - whites stick on

  1. #11
    Join Date
    15.05.2010
    Location
    Waynesville, North Carolina USA
    Posts
    463

    Default

    I'm very confident someone will reply soon to this issue.

  2. #12
    Join Date
    08.02.2010
    Posts
    75

    Default Tstorm

    I hope it gets fixed, it looks too weird right now!

  3. #13
    Join Date
    18.02.2009
    Location
    Kaiserslautern
    Posts
    7,710

    Default

    Hi

    I didn't understand if you say the issue occured after an update of the AI lamp or after an update of ProfiLux.

    However, I talked to Chris from about this problem and he recommended to change something in the communication protocol
    This has been done in 5.11.
    Please try firmware 5.11.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  4. #14
    Join Date
    08.02.2010
    Posts
    75

    Default

    I'm away on business right now, will try it when I get back!

  5. #15
    Join Date
    30.05.2010
    Posts
    38

    Default

    Hello...


    i have tried it with the latest firmware..... its not fixed

  6. #16
    Join Date
    21.06.2011
    Location
    South Florida
    Posts
    827

    Default

    Same here!!!!! Not fixed with latest update.

  7. #17
    Join Date
    18.02.2009
    Location
    Kaiserslautern
    Posts
    7,710

    Default

    this is great - it seems they changed something in their firmware (the older lamps from AI still work correctly) but they don't tell us all details or what to do to get it working with the newer lamps

    we followed what Chris from AI said in the last update but obviously that was not all, unfortunately I have no lamp here for testing

    I really run out of ideas
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  8. #18
    Join Date
    18.02.2009
    Location
    Kaiserslautern
    Posts
    7,710

    Default

    Please give me an exact summary of the problem in a few words, maybe I just didn`t understand it correctly.

    And there is still one question open I asked twice:

    Is this problem happening since AI-update or ProfiLux-update? Very important to get the right answer!
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  9. #19
    Join Date
    21.06.2011
    Location
    South Florida
    Posts
    827

    Default

    Problem has been going on since update of Profilux to 5.10 on.
    Not light upgrade

  10. #20
    Join Date
    08.02.2010
    Posts
    75

    Default

    Interesting - I just triggered a thunderstorm and got no "sticking". The only thing I can think of that's different is that it was the time of day when no "whites" were on (they were ramped down to 0 by then)...

    I'll try again tomorrow when the whites are up a bit and see if it happens.

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