Problem with Level Sensor?

[Geoffroy Docq]

I have a new level sensor (floater).
I try to configure it but it seems that the sensor is always giving the same output.
Please note that i have only one Level Sensor.

If the level sensor is underwater (then floater is up) or if the level sensor is not in water (then floater is down) gives the same result :
- When ATO is activated , the ATO starts
- when doing diagonostic, the diagnostic gives 01:- 02:X => "No contact with water – sensor not active“ and then even if the floater is up (underwater).
Please find in attach a screen shot in Profilux Control 6.
I tried by restarting the Profilux, by disconnecting the Level Sensor, by letting the sensor off the water ....
Thank u in advance

[Geoffroy Docq]

No idea or feedback ?
thx

[Blahenazo]

you didn't put it in the temp port did you ?

[Geoffroy Docq]

Sorry for the late reply, was busy on several issues with the config of profilux. No the level sensor is not in the temp port. Temperature is working well.
I have tried to configure the level sensor via the profilux itself or via the software, always the same problem
Any other idea?

[Matthias]

please start the diagnostic mode on the device directly (over the ProfiLux keys)

then move the floater manually - does the state change?

if not: floater or cable or plug broken

[Geoffroy Docq]

I tried to change "manually" the floater down or up and used the profilux diagnostic mode; i always get the same result 01:-
I tried to plug-unplug the sensor....

I created a ticket on ghl web site; i think the floater is broken.
Thank u to let me know if other tests can be performed before sending back the floater.

[Matthias]

You also get a "-" when the sensor is unplugged?

This shows a problem with the ProfiLux input and not with the probe!

Is this a modified ProfiLux (2->3 or eX) ?

[Geoffroy Docq]

Hi Matthias,
I have sent back the sensor.
Just to answer: I have Profilux 3 (normal)
When i unplug the probe; the diagnostic shows "01:X" -> seems normal when i read the documentation.

Best regards