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Thread: Why does it take so long to get a response to a question

  1. #11

    Default

    This forum will stay the main meetingpoint for our users.

    But if you have an emergency question and your tank is "out of control" - its just a good thing to contact us directly via ticket-system.

  2. #12
    Join Date
    24.03.2009
    Posts
    98

    Default

    Quote Originally Posted by steviet View Post
    I was asking politely mate, no need for that
    Hey Steve, i was also polite, not meant to be rude Therefore i asked what you wanted, we're all here to help if we can.

  3. #13
    Join Date
    15.05.2010
    Location
    Waynesville, North Carolina USA
    Posts
    463

    Default

    As is often the case, typed text is hard to get an accurate feeling for intent and emotion so it's often read/taken more harsh than originally intended.

    The good news is I think the initial problem is resolved or at least well on it's way to resolution so Life is Good

  4. #14
    Join Date
    19.02.2009
    Location
    MANOTICK
    Posts
    866

    Default

    For USA and Candian clients Aqua Digital recently implemented live online chat to work through problems, while I appreciate right now we are out of the country I do hope for the NA market this service we have implemented will assist also in speedy assistance.

    We hope to have this more in place and promoted by mid September. I will post link on this forum and also RC.


    GHL ProfiLux Canada/USA Distribution and support

  5. #15
    Join Date
    04.06.2010
    Posts
    27

    Default

    Quote Originally Posted by Gilles View Post
    Hey Steve, i was also polite, not meant to be rude Therefore i asked what you wanted, we're all here to help if we can.
    Please accept my apologies.
    BigAl07 is right typed text cannot convey emotion.

    My system is running well now, particularly because of the help from boboxx

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