Why does it take so long to get a response to a question

[steviet]

I am very surprised it takes so long to get a response to a question

I used to own an Aquatronica controller and I wasnt happy with it because the build quality wasnt good and the support was very slow, so I upgraded to a GHL Profilux Plus II EX and the build quality and software is far superior, however the support isnt any quicker.

Am I expecting too much?

[Gilles]

That depends, it won't help to start flaming here without referring to your original question. What was it?

[BigAl07]

Usually the response time is VERY good and the response is VERY detailed and accurate.

Maybe your question was simply over-looked by mistake. Link us to it and maybe it'll get a response.

Also keep in mind that there is a LOT going on in the GHL world and there are a LOT of units out there.

[steviet]

Usually the response time is VERY good and the response is VERY detailed and accurate.

Maybe your question was simply over-looked by mistake. Link us to it and maybe it'll get a response.

Also keep in mind that there is a LOT going on in the GHL world and there are a LOT of units out there.

I have responses to my questions thank you and I do understand, it was really a just a question from someone new here, I look forward to getting as much as I can from my GHL unit

[BigAl07]

I love my ProfiLux unit (PII+) and I find the more I DO with it, the more I learn what I CAN do with it and thus the more I WANT to do with it.

Right now I'm looking for a "Lawn Mower" module LOL!

[Matthias]

we have no 6 posts in this thread and still nobody knows about what we are talking - this is not very helpful
for the majority of the forum users

[steviet]

That depends, it won't help to start flaming here without referring to your original question. What was it?

I was asking politely mate, no need for that

[Gilles]

I was asking politely mate, no need for that

Hey Steve, i was also polite, not meant to be rude Therefore i asked what you wanted, we're all here to help if we can.

[BigAl07]

As is often the case, typed text is hard to get an accurate feeling for intent and emotion so it's often read/taken more harsh than originally intended.

The good news is I think the initial problem is resolved or at least well on it's way to resolution so Life is Good

[aqua_digital]

For USA and Candian clients Aqua Digital recently implemented live online chat to work through problems, while I appreciate right now we are out of the country I do hope for the NA market this service we have implemented will assist also in speedy assistance.

We hope to have this more in place and promoted by mid September. I will post link on this forum and also RC.