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Thread: Why does it take so long to get a response to a question

  1. #1
    Join Date
    04.06.2010
    Posts
    27

    Default Why does it take so long to get a response to a question

    I am very surprised it takes so long to get a response to a question

    I used to own an Aquatronica controller and I wasnt happy with it because the build quality wasnt good and the support was very slow, so I upgraded to a GHL Profilux Plus II EX and the build quality and software is far superior, however the support isnt any quicker.

    Am I expecting too much?

  2. #2
    Join Date
    24.03.2009
    Posts
    98

    Default

    That depends, it won't help to start flaming here without referring to your original question. What was it?

  3. #3
    Join Date
    15.05.2010
    Location
    Waynesville, North Carolina USA
    Posts
    463

    Default

    Usually the response time is VERY good and the response is VERY detailed and accurate.

    Maybe your question was simply over-looked by mistake. Link us to it and maybe it'll get a response.

    Also keep in mind that there is a LOT going on in the GHL world and there are a LOT of units out there.

  4. #4
    Join Date
    04.06.2010
    Posts
    27

    Default

    Quote Originally Posted by Gilles View Post
    That depends, it won't help to start flaming here without referring to your original question. What was it?
    I was asking politely mate, no need for that

  5. #5
    Join Date
    04.06.2010
    Posts
    27

    Default

    Quote Originally Posted by BigAl07 View Post
    Usually the response time is VERY good and the response is VERY detailed and accurate.

    Maybe your question was simply over-looked by mistake. Link us to it and maybe it'll get a response.

    Also keep in mind that there is a LOT going on in the GHL world and there are a LOT of units out there.
    I have responses to my questions thank you and I do understand, it was really a just a question from someone new here, I look forward to getting as much as I can from my GHL unit

  6. #6
    Join Date
    15.05.2010
    Location
    Waynesville, North Carolina USA
    Posts
    463

    Default

    I love my ProfiLux unit (PII+) and I find the more I DO with it, the more I learn what I CAN do with it and thus the more I WANT to do with it.

    Right now I'm looking for a "Lawn Mower" module LOL!

  7. #7
    Join Date
    18.02.2009
    Location
    Kaiserslautern
    Posts
    7,710

    Default

    we have no 6 posts in this thread and still nobody knows about what we are talking - this is not very helpful
    for the majority of the forum users
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  8. #8
    Join Date
    04.06.2010
    Posts
    27

    Default

    I'm sorry I wasnt trying to mislead anyone, but I have a dead Profilux in the thread http://www.aquariumcomputer.com/Foru...r-Dosing-Pumps

  9. #9

    Default

    If your ProfiLux isnt working at all, please open a ticket in our customer service center:

    http://www.aquariumcomputer.com/System__E_/Support/

    In "Emergency Situations" this is the fastest way to get response.

    In the last weeks we did a lot for implementing a new customer service system, that helps us to respond faster and inform our customers about news to their question. Service - Summer 2010.

  10. #10
    Join Date
    04.06.2010
    Posts
    27

    Default

    That is a good idea, I have now registered with the customer support forum, I didnt know it existed.

    I had a lot of help from users on this forum, particularly boboxx. Without his help I would have lost livestock.

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