eX board

[wesheltonj]

Ok I will have to wait for Matthias’s response sorry

Regards

Michael Hall


Deleted software from my computer and download software again from GHL site and reinstalled, reinstalled firmware o, and when I press yes, to the yes, no, cancel then software shows no connection still.


This sounds like a software or firmware glitch, can you upload the latest firmware and also reload to the latest software if already the latest just delete and reload.

Regards


OK back home, check the pin connection again. When the choice is yes, no, cancel and I press yes, my computer software turns to no connection.

[aqua_digital]

If you have lost your serial numbers then this is why the unit will not update, matthias can provide new ones for you and the recovery process

[wesheltonj]

I have not lost any serial numbers, it just will not connect when I press yes. in either the Demo mode or the actual control mode.

[wesheltonj]

I would like a list of files that are written to the registry and any hidden files. I wish to erase anything Profilux off my computer.

[aqua_digital]

From RC

Nothing is written to the registry? I have deleted the above 5 times now and have installed the latest each time and I still cannot get the eX card to work. It disconnects when using the actual program and the Demo program.

Which means that one (1) the Profilux software is bad (bug) or (2) the P3 board is defective. (I was thinking that there has to be a file that is conflicting, but if nothing is written to the registry, then that's most likely not it.) Is there a new software version out this weekend? or just a new firmware?.

If that does not work do I need to send the whole thing back you in Canada or to Germany?

Answer - No it is not bad software, if it was software everyone would have the same issue, and highly unlikely the board is defective as they are all tested in germany and also by myself prior to shipping

To resolve yes the unit will have to be sent to us for repair. Please email me for instructions