Error message

[Aqualab]

I keep getting this error message below while trying to download firmware version 500m. Profilux Plus II

Error while transmitting firmware!: flasherase - no response - 8


I am using software version V50010.

Issue?

[Matthias]

many thanks for the hint!

should be solved with today's update

please let me know if it working now for you

[Aqualab]

Your'e welcome.

I downloaded firmware version 500m just now and it loaded successfully. But now I can't connect - error message 28! I am using version 5.0.0.9 software because 5.0.0.10 hangs up on me.

[Aqualab]

Installed version 5.0.0.11 to see if it makes any difference - did not. Continue to get error code 28 when trying to connect via USB.

[Matthias]

please check the connection settings, maybe they got lost during update 5.0.0.9 -> 5.0.0.1x

[Aqualab]

Checked the settings immediately after download - no changes.

[Blahenazo]

Remember:
if you take a different USB port on your computer it can happen that your computer assigns a different com port. Then you need to update the connection details.

in my case I get either com 4 or com 9 if I take 1 or the 2 usb on the front of my computer.

[Aqualab]

I have used just one USB port throughout initial install and upgrade process - kind of dedicated it. It is still coming up as com port 6 in the GHL program and in the device manager. Just won't go through, gives the error message.

[Matthias]

are we talking about PLM-USB or a third-party USB-converter?

[Aqualab]

It is a PLM-USB