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Thread: "Access Denied" - You do not have sufficient permissions to view this page.

  1. #1
    Join Date
    12.03.2024
    Posts
    1

    Default "Access Denied" - You do not have sufficient permissions to view this page.

    Finally decided to dive into ding the upgrades I am getting alerts about. Knew there was going to be problems. Dint think the biggest roadblock would just be downloading the updates from the site.

    I click Download.

    I get - Access Denied - You do not have permission to view this page.

    I have tried this on multiple browsers, multiple machines. Cellphone....etc all the same.

    I thought it was a login issue (maybe it still is) So after much troubleshooting I was able to login; and see that if I looked in the top right corner it now indeed says "logout" ok. Good Im in. That should give me permissions. NOPE

    Once I click the support dropdown and click downloads. It logs me out. And I cant download the updates I need.

  2. #2
    Join Date
    10.10.2013
    Posts
    1,088

    Default

    Hello,

    We are aware of this problem and will resolve it as soon as possible.

    Until the problem is resolved, try these links:

    WiFi-Firmware-Update-Tool-Beta.zip

    GHLControlCenter_V1148.zip


    Gaël
    No support or warranty issues over PM!
    Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.

    Creating a support ticket
    For support or warranty issues, create a support ticket by clicking here.

  3. #3
    Join Date
    04.11.2020
    Posts
    7

    Default

    Hello,
    I have the same issue with last upgrade when I try seeing history value.

    Firmware : 7.41
    Wifi : 7523

    Any advice to solve the problem?
    Last edited by shofman; 08.09.2024 at 18:16.

  4. #4
    Join Date
    10.10.2013
    Posts
    1,088

    Default

    Hello, no, your problem has nothing to do with the problem discussed here, which concerned a problem downloading files from the download section of the GHL site.
    Your problem is related to the fact that your GHL Connect application is probably not connected to your myGHL account.


    Please follow this link: https://www.aquariumcomputer.com/kno...l-connect-app/

    Or open a support ticket: https://www.aquariumcomputer.com/sup...ets-enquiries/

    Gaël

    Envoyé de mon M2101K6G en utilisant Tapatalk
    No support or warranty issues over PM!
    Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.

    Creating a support ticket
    For support or warranty issues, create a support ticket by clicking here.

  5. #5
    Join Date
    04.11.2020
    Posts
    7

    Default

    Hello Gaël,
    I'm logged in the app, so I will open a support Ticket

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