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Thread: After updating the firmware, the profilux asks me for a PIN

  1. #1
    Join Date
    30.05.2018
    Posts
    12

    Default After updating the firmware, the profilux asks me for a PIN

    Hello, I have updated my profilux 4 from version 7.24 to version 7.33. all right. I leave the profilux in factory settings. I have put the backups of previously recorded data and everything is ok. but when I restart the profilux it asks me for a pin. I never entered a pin and I am not able to enter. how can I solve that? it is very urgent
    thank you very much

  2. #2
    Join Date
    10.10.2013
    Posts
    989

    Default

    Hello,

    Please open a support ticket https://www.aquariumcomputer.com/sup...ets-enquiries/ (Guest login)
    We will help you removing PIN code.

    Gaël
    No support or warranty issues over PM!
    Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.

    Creating a support ticket
    For support or warranty issues, create a support ticket by clicking here.

  3. #3
    Join Date
    30.05.2018
    Posts
    12

    Default

    ok I have opened the ticket 6822 thanks

  4. #4
    Join Date
    01.08.2023
    Posts
    1

    Default

    @coburn13
    Please, any update?

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