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Thread: Sensor at 33%, how can i Purchase a new one?

  1. #11
    Join Date
    09.03.2022
    Posts
    5

    Default

    I'm wondering if the price of the premium sensor will drop to that of the standard and in fact the standard will fall away. I don't think anybody when purchasing the IOND thought the running costs would be this high. Compared to the KH director as a benchmark the probe is 4x more expensive not to mention the reference fluids and reference check fluids. And with shorter life span intervals there is the period of sensor degradation when the user then begins to question results and their own sanity. I hope GHL can resolve this probe quality and cost issue. As was mentioned in the thread above it's not always worthwhile to be an earlier adopter and fund the R&D as the device works out its kinks.

  2. #12
    Join Date
    26.11.2022
    Posts
    26

    Default

    Hello, checking if there is a new ETA for the availability of the ION sensor?

  3. #13
    Join Date
    10.10.2013
    Posts
    866

    Default

    Hello Christophe,

    As already wrote, as soon as we have concrete information about availability, we will announce this officially and offer the sensors again in our store.

    Gaël
    No support or warranty issues over PM!
    Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.

    Creating a support ticket
    For support or warranty issues, create a support ticket by clicking here.

  4. #14
    Join Date
    26.11.2022
    Posts
    26

    Default

    Hello Gael,

    i got your more detail answer in my ticket, could we put the information here as i am sure it could help other ION D users in the same situation?

  5. #15
    Join Date
    18.02.2009
    Location
    Kaiserslautern
    Posts
    7,707

    Default

    Hi,

    thanks for your patience and understanding.

    Right now we inform all customers on a case-to-case basis.

    As soon as we have reliable confirmed information we will publish that officially.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

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