Results 1 to 6 of 6

Thread: New Profilux - arrow keys getting stuck

  1. #1
    Join Date
    02.05.2020
    Posts
    18

    Ausrufezeichen New Profilux - arrow keys getting stuck

    Hi,


    I just got my new Profilux 4 delivered but while trying to calibrate the sensors I just realized the arrow keys get stuck and I can’t access any function. I tried already the calibrate function and the result is worse, seems all the keys now get stuck.

    Any suggestions to solve this issue? Is there an option to calibrate the sensors via gcc (not using the Profilux screen)?

    Thanks

  2. #2
    Join Date
    10.01.2020
    Posts
    118

    Default

    Hi,

    using the GHL Connect App: -> Extras -> capacitive keys
    you can reset the calibration to standard

    Volker

  3. #3
    Join Date
    02.05.2020
    Posts
    18

    Default

    Thanks Volker, I already did that but it comes back to the same issue, it’s like it comes back always with calibration parameters that cause the issue :/

  4. #4
    Join Date
    02.05.2020
    Posts
    18

    Default

    So I kept working on this and found that taking the Profilux out of the place I have it installed into my dining area just to troubleshoot and then magically the keys work there, some sort of interference? What do you think is causing this?

  5. #5
    Join Date
    27.05.2015
    Posts
    2,408

    Default

    This can happen if there is a grounding issue on the outlet where the P4 is connected or if there are other power supplies nearby which are not as efficient.
    No support or warranty issues over PM!
    Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.

    Creating a support ticket
    For support or warranty issues, create a support ticket by clicking here.

  6. #6
    Join Date
    02.05.2020
    Posts
    18

    Default

    Thanks, I’ll keep it in mind, I may try by connecting to another outlet and see

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •