Hi GHL Support Forum Team,

I am trying to update my ProfiLux 4 firmware.
I have a Mac and I installed VirtualBox to create a virtual Windows machine to install the GHL Control Center.
For more details, my laptop is a MacBook Air with a single Thunderbolt port, which then requires a USB adaptor to connect to the GHL USB cable.

I configured the ProfiLux 4 as advised:
Screenshot 2022-07-24 at 21.36.52.png

However, when trying to connect the ProfiLux 4, the following error pops up:
Screenshot 2022-07-24 at 21.41.16.png

Also, I note that despite I installed the latest Windows driver, it is not listed as GHL advises it should normally show.
GHL advice as to how the driver must show:
Screenshot 2022-07-24 at 21.56.03.png

How my driver shows, despite of the driver successful update in Windows virtual machine:
Screenshot 2022-07-24 at 21.56.57.jpg

I've read on multiple forums that many have successfully installed and used GHL Control Center via a virtual machine, including VirtualBox...

Could you please advise as to the configuration/settings I have possibly missed?
Is there anything I need to customise in VirtualBox settings for the virtual machine to see my ProFilux 4?

Thank you so very much for your help!
Audrey