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Thread: Ion director problem

  1. #1
    Join Date
    06.10.2019
    Posts
    8

    Default Ion director problem

    Hello, there is a problem in my sign in for a ticket. I have a brand new ion director. I'm using it for 10 days. Every 2-3 measure it gives bad sensor performance fault. I empy cells reprepare cell and after two hours it measures with %87 sensor performance. Other day it measures %100 sensor performance and 1-2 days later bad sensor fault repeats.
    I submerged referance fluids but it gets some thin air inline in a few days. I calibrated pumps and measured water sample line volume with scale. My pump connections are ok.
    I'm also using profilux and Kh director without any problems.

  2. #2
    Join Date
    27.05.2015
    Posts
    2,406

    Default

    Hi,

    Since you already have an open ticket, troubleshooting should continue there. You can use the "guest" login to access your ticket.
    No support or warranty issues over PM!
    Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.

    Creating a support ticket
    For support or warranty issues, create a support ticket by clicking here.

  3. #3
    Join Date
    30.05.2011
    Posts
    62

    Default

    I hv similar issue, can share some solutions here please ?

  4. #4
    Join Date
    05.09.2018
    Posts
    8

    Default

    Anyone getting a response to tickets? I've not heard anything for a week and have a ion director doing nothing now from a new probe that's failed?

  5. #5
    Join Date
    06.10.2019
    Posts
    8

    Default

    Quote Originally Posted by Ads-jj View Post
    Anyone getting a response to tickets? I've not heard anything for a week and have a ion director doing nothing now from a new probe that's failed?
    There is a problem about my responds. GHL support couln't see my answers so I mailed.


    Tapatalk Pro kullanarak iPhone arac?l???yla gönderildi

  6. #6
    Join Date
    30.05.2011
    Posts
    62

    Default

    Quote Originally Posted by Emretemur View Post
    There is a problem about my responds. GHL support couln't see my answers so I mailed.


    Tapatalk Pro kullanarak iPhone arac?l???yla gönderildi
    Thanks for update, is there any feedback from them so far ?

  7. #7
    Join Date
    06.10.2019
    Posts
    8

    Default

    Quote Originally Posted by whoami View Post
    Thanks for update, is there any feedback from them so far ?
    We have a communication problem in ticket area. I used mail option but problem is not solved yet


    Tapatalk Pro kullanarak iPhone arac?l???yla gönderildi

  8. #8
    Join Date
    05.09.2018
    Posts
    8

    Default

    Had one response then gone quiet again, hopefully they sort out the issue soon

  9. #9
    Join Date
    06.10.2019
    Posts
    8

    Default

    Today problem seems to be solved. After videos of setup and results, sensor will be change. I'll update with new results when it arrives


    Tapatalk Pro kullanarak iPhone arac?l???yla gönderildi

  10. #10
    Join Date
    13.04.2022
    Posts
    7

    Default

    I test it once a week. Before the test, soak the sensor in RO water for about 40 minutes, and then test it. However, this method lasted for 1 month. Now this method is not acceptable. Prompt for sensor failure. Is there a good way? Can you solve this problem completely?

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