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Thread: Big delay between cloud and P4

  1. #1
    Join Date
    02.04.2018
    Posts
    9

    Default Big delay between cloud and P4

    Hello, I bought a P4 set a few days ago and while it seem to work I have a very slow update of data and graphs in the MyGHL page or GHLConnect app on android.
    The data is mostly with a 2-3 hours delay shown in the cloud system.
    This is especially annoying since I may get an alarm from the P4, but can se the history only a few hours later.

    I have checked the P4, and the data is recoded properly. Downloading and displaying graphs through the PC app shows the data available however only after a few hours it will be available on the web or in the android app (even if I use local connection).

    Why is that? Is there an issue with the system or my device? Can I improve this?

    Thank you in advance.
    Last edited by AlexTm; 24.10.2021 at 13:51.

  2. #2
    Join Date
    02.04.2018
    Posts
    9

    Default

    Seems the delay is worse, more than 3 hours.
    delay.jpg

    Any thoughts?

  3. #3
    Join Date
    09.11.2017
    Posts
    1,476

    Default

    A delay of a few hours can be normal. It depends on different factors, none of which you can influence.

    But the delay should soon become a bit shorter thanks to planned improvements.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  4. #4
    Join Date
    02.04.2018
    Posts
    9

    Default

    Ok, thank you.

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