Results 1 to 2 of 2

Thread: Doser 2.1 Malfunction

  1. #1
    Join Date
    14.11.2017
    Posts
    28

    Default Doser 2.1 Malfunction

    Hello,
    In addition to my running dosers, I have an additional Doser 2.1 from my local friend.
    It was stored for a while, I recently set it up for trace elements dosing.
    The phenomena are as follows.
    1. The unit shows amber and red logo LED flashing alternatively.
    2. The firmware is up-to-date.
    3. All the normal indicaters are on on the unit and GCC shows the local time correctly when the unit is connected thru USB (stand-alone).
    4. Changed settings on GCC are stored in the unit correctly.
    5. The manual dosing buttions on the unit are not working.
    6. The manual dosing of both "specific amount" and 'dose while press" on the GCC do not work.
    7. A new spare pump motor is replaced with that of Pump #1, but it is not working. (Seems like pump drive circuit is fail.)
    8. No error message appears on GCC.
    9. what he touched the Doser recently, he applied a little silicon grease on the rollers and tubles.

    Your kind help would be appreciated.
    Thanks in advance.
    Son in Seoul Korea.

  2. #2
    Join Date
    27.05.2015
    Posts
    2,486

    Default

    Hello,

    Please create a support ticket and provide these details in there.
    Also, provide your device serial number please and let us know if those numbers match what you see displayed in the GENERAL settings page of GCC.
    No support or warranty issues over PM!
    Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.

    Creating a support ticket
    For support or warranty issues, create a support ticket by clicking here.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •