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Thread: Connecting to profilux 3.1 to pc

  1. #1
    Join Date
    06.02.2021
    Posts
    2

    Default Connecting to profilux 3.1 to pc

    Hi

    Iv bern using my profile for years in a laptop with out any issues, in December 2020 I upgraded my HD to a SSD and now I can not connect to the profilux. The old HD had software 5.1.7 in installed and the SSD has the same version. I keep getting Error 28 on it
    Last edited by Jaidu m; 07.02.2021 at 23:47.

  2. #2
    Join Date
    09.11.2017
    Posts
    1,476

    Default

    Hi,

    check if the driver was installed correctly and try running ProfiLuxControl as admin.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  3. #3
    Join Date
    06.02.2021
    Posts
    2

    Default

    Iv done that, it still not working

  4. #4
    Join Date
    09.11.2017
    Posts
    1,476

    Default

    Then please create a ticket and provide following information:
    - Screenshot of the Windows device manager with the ProfiLux port visible
    - Screenshot of the connection settings
    - Firmwareversion of the ProfiLux
    - ProfiLuxControl or GCC version
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

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