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Thema: Profilux 4 - Blank Screen

  1. #1
    Registriert seit
    14.01.2019
    Beiträge
    20

    Standard Profilux 4 - Blank Screen

    Hello

    I took my profilux 4 unit out today to replace the conductivity probe. After powering back up, the screen on the front of the unit is alight but blank.

    Other lights and the logo are also working and I'm able to connect via gcc and mobile app

    I've tried restarting and a wifi firmware update with no joy.

    Please help! Because of the reset, I need to calibrate three probes but cannot access the menu which seems to be the only way to do this (cannot do via gcc or app)

    Thank you
    Scott

    Sent from my SM-G988B using Tapatalk

  2. #2
    Registriert seit
    27.05.2015
    Beiträge
    2.155

    Standard

    Scott,

    Perhaps the cable from the display has come loose. Check this first.

    If the problem continues, please open a support ticket.
    No support or warranty issues over PM!
    Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.

    Creating a support ticket
    For support or warranty issues, create a support ticket by clicking here.

  3. #3
    Registriert seit
    14.01.2019
    Beiträge
    20

    Standard

    Zitat Zitat von Vinny Beitrag anzeigen
    Scott,

    Perhaps the cable from the display has come loose. Check this first.

    If the problem continues, please open a support ticket.
    Many thanks for your reply

    It's since worsened and the only lights are two or the three on the front ghl logo and the light of the LED screen (though no text)

    The settings also seem to reset when the power is cycled.

    I've raised a support ticket

    Thanks
    Scott

    Sent from my SM-G988B using Tapatalk

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