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Thema: Profilux Plus II - FW 1.07 - Controller

  1. #11
    Registriert seit
    27.05.2015
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    2.167

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    Ruben,

    Your screenshot shows you using GHL Control Center which is the incorrect software. It will not work this way because this software does not support the PII.

    You should be using ProfiLux Control:
    https://www.aquariumcomputer.com/dow...trol-v5-1-7-2/

    If you need access to the newest FW for the PII, you will find it in the downloads page:
    https://www.aquariumcomputer.com/downloads/
    No support or warranty issues over PM!
    Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.

    Creating a support ticket
    For support or warranty issues, create a support ticket by clicking here.

  2. #12
    Registriert seit
    04.01.2021
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    10

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    Hi @Vinny,

    this version (5-1-7-2) is to recent for my FW version (which is only 1.07). As i could find out, the version I should use is version 3.08; though that version is not working... when I try to use that software, and try to connect to the Profilux Plus II; the program just closes, nothing happens... is there a bug in that version, or another place where I can download that version, or even an older version I can use? When I use a more recent version I get the message that the FW is to old (so there is a connection)

    Thanks in advance!

    ps: today I received the Profiluxser cable, so i'm 100% sure the problem is not the cable


    update: fyi: I even tried to install version 3.08 on an old Windows XP and W7 computer; even there the program is crashing while I try to connect; so there is something wrong with that setup...
    Geändert von Rubends (18.02.2021 um 20:46 Uhr)

  3. #13
    Registriert seit
    27.05.2015
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    2.167

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    Open a support ticket for further assistance.
    No support or warranty issues over PM!
    Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.

    Creating a support ticket
    For support or warranty issues, create a support ticket by clicking here.

  4. #14
    Registriert seit
    04.01.2021
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    Zitat Zitat von Vinny Beitrag anzeigen
    Open a support ticket for further assistance.
    thank you for the help, though: where can I open such a ticket? thanks

  5. #15
    Registriert seit
    30.04.2020
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    Click on the hyperlink in his signature!

  6. #16
    Registriert seit
    04.01.2021
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    Zitat Zitat von defabio Beitrag anzeigen
    Click on the hyperlink in his signature!
    great; I missed that ticket is created, thanks

  7. #17
    Registriert seit
    04.01.2021
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    Thank you all for the help;
    in the end, the support of GHL told me to perform an emergency update, which worked.
    Now the FW version is at 5.17, and I can connect my laptop with the latest Profilux Controll Software.

    Thank you all; this thread can be closed.

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