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Thread: Cannot add a device

  1. #1
    Join Date
    06.12.2020
    Posts
    1

    Default Cannot add a device

    I am having issues adding my p4 to myghl. When I attempt to add the device and provide the device id, it consistently returns that the device couldnÂ’t be added. My p4 is set up for WiFi connectivity and is assigned a static ip. The firmware is up to date. I am able to connect to the device locally using IP. I have myghl enabled thru gcc and my account info situated. IÂ’ve tried adding the device thru myghl & thru the p4 with the same result. Any help is appreciated- thanks in advance, dj

  2. #2
    Join Date
    04.11.2015
    Posts
    1,061

    Default

    Hi,

    if the local connection works you should check the DNS-ip address setting (e.g. google dns: 8.8.8.8) and the firewall on your router, which must accept outgoing connections from your P4 to the myGHL-server via tcp port 80.
    If this doesn't solve the issue, I'd recommend to create a support-ticket. Name the device's myGHL-ID so we're able to take look at the current connection state of the P4.

    https://www.aquariumcomputer.com/sup...nowledge-base/
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

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