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Thread: Charts not showing.

  1. #1
    Join Date
    12.04.2020
    Posts
    35

    Default Charts not showing.

    Hi,

    I'm not having much luck with my kh graphs - the usual page has disappeared and been replaced with this (all my data is gone too.)

    Any ideas?

    Thanks, Alex.
    Screenshot_20200521-191936_GHL Connect.jpg

  2. #2
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    Hello Alex,

    If you haven't done so already, please open a support ticket and provide us with this information including device being used.
    We will then have a closer look at this.

  3. #3
    Join Date
    20.05.2017
    Posts
    63

    Default

    @Vinny
    I dont think this is restricted to this person.
    I have also been unable to view KH charts, it's all happened after the update! I dont mind opening a ticket, but it would just end up being too many tickets for something which has been raised!

    Sent from my SM-N950F using Tapatalk

  4. #4
    Join Date
    12.04.2020
    Posts
    35

    Default

    Will do.

    I'll update this thread when I get an answer

  5. #5
    Join Date
    20.05.2020
    Posts
    5

    Default

    The charts are not working on my pc. Myghl. Not on the app. They do not work on iPhone. Not on iPad. Not on MacBook. The last update destroyed this service

  6. #6
    Join Date
    09.11.2017
    Posts
    1,476

    Default

    An error has crept in with the latest changes. We'll fix it today.

    Please excuse the inconvenience.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  7. #7
    Join Date
    12.04.2020
    Posts
    35

    Default

    Thanks for the update

  8. #8
    Join Date
    20.05.2017
    Posts
    63

    Default

    Quote Originally Posted by Thilo View Post
    An error has crept in with the latest changes. We'll fix it today.

    Please excuse the inconvenience.
    Thank you.


    Sent from my SM-N950F using Tapatalk

  9. #9
    Join Date
    02.05.2020
    Posts
    20

    Default

    I think the issue is partially fixed, charts are not showing in the dashboard anymore:

    A8A28FBC-5079-4DF1-A225-0AAD0CFF88EE.jpg

    And then under the Chart tab within KH Director the quick options for week and month don’t work anymore, you have to pick dates which is annoying, user experience is not great:

    87ECE7E2-C3CB-4EA0-8415-E149E7AF2666.jpg

  10. #10
    Join Date
    09.11.2017
    Posts
    1,476

    Default

    We've changed the default range to one day and added the date pickers to select a specific range to prevent automatically loading lots of unnecessary data.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

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