I have the same issues and was looking to purchase both the Profilux 4 and Ion Director, however am tending towards the Neptune Apex because of my frustrations with the connection continually dropping out or taking up to four times to establish an initial connection.
I am happy with the product, however connectivity between the app and the unit is terrible.
Its not just a matter of weak wifi signal strength.
I will try the LAN method suggested and open a ticket, however i suggest there is more to this than the signal strength in our individual houses.
BTW Mobius works really well in the same system.
Dear All,
IÂ’m equally having issues with software/connection......
IÂ’ve managed to connect my KH Director and Stand Alone doser through the hotspot and relevant App.
Unfortunately though, I canÂ’t connect to MyGHL.
When I change the settings in the App to allow full MyGHL access it doesnÂ’t properly save. IÂ’m not sure if this is still because IÂ’m connected through the hotspot? The problem is that if I run over 4g or Wi-fi it then wonÂ’t let me connect to my doser.
The other issue IÂ’m having is that when I add my GHL ID to the area in MyGHL it says the device could not be added.
Can anyone help at all as IÂ’m getting nowhere with the support ticketing system?
Many thanks and keep safe
@dowensi
You need to get the doser connected to your network before you can access it over myGHL. If your doser has no connection to the internet, it cannot communicate with myGHL.
Closely follow the steps shown here:
https://www.aquariumcomputer.com/kno...wi-fi-network/
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