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Thread: Faulty magnetic stirrer

  1. #1
    Join Date
    24.04.2020
    Posts
    4

    Default Faulty magnetic stirrer

    I just brought some magnetic stirrers but have one that's not working. I've opened a ticket on GHL support page but not heard anything back from them. Don't know if the support team are working at GHL at the present time so wondered if anyone knew if they were or they're just not responding.

  2. #2
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    Hello,

    If the ticket was submitted after hours on a Friday or during the weekend, a reply is usually had within 24 hours after normal working hours.
    What is your ticket number?

  3. #3
    Join Date
    24.04.2020
    Posts
    4

    Default

    Hi Vinny, ticket no. is 2174 and was submitted on 17/04/20.

  4. #4
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    Thank you for the info.
    I've forwarded the info to HQ. One of the support team members should be replying shortly.

  5. #5
    Join Date
    24.04.2020
    Posts
    4

    Default

    Thanks for your assistance.

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