Can't add device.

[Vinny]

Not being able to connect through the hotspot signal is normal because once you entered your WiFi settings, the hotspot was disabled. You cannot have the doser connected to a WiFi network andemit a hotspot at the same time. It's either one or the other.

Make sure your phone is connected to the same network as the doser, then connect.
Double-check the IP address you entered into the doser's connection in the app.

If it still does not work, ping the IP address you assigned to the doser.
That will tell you whether the doser is on your network or not.

Here's how to do that:
1. Type-in cmd into the windows search bar and open command prompt
2. Type-in ping (space) followed by the IP address you assigned to the doser. For example Ping 192.168.1.150
3. Press enter and review the results

If you get a result like this, the doser is on your network.
That is, assuming you did not assign an IP address which already belongs to another device on your network. That may also be the cause of your problems.
Device connected to network.jpg

If the issues continue, create a support ticket for further assistance.