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Thread: Cloud issues with P3

  1. #1
    Join Date
    10.02.2020
    Posts
    3

    Default Cloud issues with P3

    Hi all, hoping someone can help. I have been having issues connecting my P3 to the cloud so I can access it anywhere because I travel a lot but been unsuccessful all the time. I have created and submitted ticket la as well but no reply after the first 2 chats. Can some please help ? 4E992506-A7C9-4425-ACB6-92648459F377.jpeg

    Can some please help?
    Cheers
    Last edited by Japs03; 10.02.2020 at 04:41.

  2. #2
    Join Date
    27.05.2015
    Posts
    2,486

    Default

    This message suggests that the controller may not be connected to your home network. Check your settings and confirm that you can connect when you are within the range of your network.

    Another possibility is that myGHL is not enabled on the device and/or app.

  3. #3
    Join Date
    10.02.2020
    Posts
    3

    Default

    Thanks for getting back to me, I have done this . I can confirm my P3 is visible on the network and app can fine it and functional however,0 I can’t still add it to my GHL could ...
    Please advise.
    Regards

  4. #4
    Join Date
    27.05.2015
    Posts
    2,486

    Default

    Power cycle the P3 (Turn OFF/ON), wait 2-3 minutes, then try to add the device again using either the app or myGHL website.
    If that still does not work, please open a support ticket.

  5. #5
    Join Date
    10.02.2020
    Posts
    3

    Default

    Thanks Vinny, I got it sorted.

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