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Thread: Trocal Led controller cannot connect via USB

  1. #1
    Join Date
    09.08.2019
    Posts
    1

    Default Trocal Led controller cannot connect via USB

    Hi,

    I have read the sticky on the USB issues, however I find this not very helpful.
    I bought a Trocal Led Controller ( Dennerle) and all I see on the forum is Profilux and other devices..
    It seems like the Trocal is not mentioned at all.
    The software is installed but I cannot make a connection via USB. I noticed at the end of the software installation also a USB driver is installed, so far so good.
    However, when I check the windows hardware it gives an error on the device: no driver was found. Searching on the internet : nothing found.
    I find this very strange. You pay quite some money on this device but installing it through a PC is horror so far. Not to mention is does not support IOS.
    I managed to make setting via de device itself, but very disappointed in the software so far.
    Hope someone has a solution
    Thank you!
    Mouse@home

  2. #2
    Join Date
    13.08.2010
    Posts
    4,150

    Default

    What kind of operating system do you use, Win10?
    What firmware does the controller have?
    Remove the USB cable. Close all programs.
    restart the computer. Uninstall the driver.
    C:\Program Files (x86)\GHLControlCenter_Vxxx\USBVCOM
    restart the computer reconnect the USB cable.

    regards pit

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