PH / Redox Addon for P3

[freemchr]

Yes it is a P3 Upgrade. The upgrade went perfectly with not one problem other than the probes on the PH/Redox Card not being able to calibrate. No issues at all with the P3 except for this problem.

I was sent a new PH/Redox card and still the probes will not calibrate. I have been told that GHL do not cover the probes under warranty. How do i find out if it is the P3 that is faulty or the probes? Last thing I want to do is buy two new probes only to find out the same thing happening to them.

It was upgraded from a Profiset 2 to P3.

What do you advise the next steps to be? Maybe as per the info above the slot is faulty? But that doesn't explain why i could not calibrate the PH/Redox in the middle slot when it was connected previously.

[Matthias]

this is not answered:

there is one more option left: is this an P3 eX version but it is recognized as P3 ( or vice versa)?

[freemchr]

How can i verify? Can you check via the serial number? 912051114.

[freemchr]

The P3 I have does not have these as standard - So I am presuming it is the normal P3.

1 x Saltwater conductivity sensor port
1 x Redox sensor port

[Matthias]

sorry, but I don't understand

to make it easier for me: please post a picture with a rear view of your ProfiLux and post a screenshot of ProfiLuxControl (general page) after connecting

[freemchr]

Mine is exactly the same as pictured. However left slot have a PLM-2L4S installed and right slot I have the PH/Redox card installed.



Below is my ProfiluxControl.

[Matthias]

ok, it seems your device is recongnized correctly - you have a P3 and ProfiLuxControl shows P3 -> S/N is matching

then it is a problem with the hardware (possibly something got damaged during the upgrade or its an DOA problem - I don't know) or with the probes is something wrong

I can't analyse the real problem from here - I see only the option to contact your retailer.

another point to mention:

I have been told that GHL do not cover the probes under warranty

this is not correct, we offer a limited warranty for probes (pH and redox 1/2 year, salinity and temp 1 year)