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Thema: Disintegrating blue covers

  1. #1
    Registriert seit
    21.01.2018
    Beiträge
    4

    Standard Disintegrating blue covers

    Hi,

    Purchased a Profilux 4 and Doser on 29th December 17. 83A63554-F10F-4BA9-959A-001A9ABD3C4B.jpg

    The blue dosing covers on two of the dosing heads are disintegrating internally. Could you please advise on there replacements, as I assume they will still be under the manufacturers warranty?

    Kind regards

    Edward Davis

  2. #2
    Registriert seit
    27.05.2015
    Beiträge
    1.274

    Standard

    Hello Edward,

    These parts are considered wearable parts and will wear down overtime. The life of these caps and rollers depend on usage history and maintenance habits.

    We do offer replacement caps and rollers known as GHL Doser 2.1 Maintenance Sets which can be found here:
    USA
    All other regions

  3. #3
    Registriert seit
    23.07.2018
    Beiträge
    31

    Standard

    I got several replacements of thoses caps for my doser because of production failures (broken caps and blocked pump heads). Different sizes of the cap design inside, chanced material.... not very reliable at the moment. All of those where warranty replacements.

  4. #4
    Registriert seit
    21.01.2018
    Beiträge
    4

    Standard

    I’ve had issues since the doser was new, with the heads sticking. Given them a clean and they’ve worked again, but not had the covers disintergrating. At the moment I’ve reconnected my old Gen 1 doser, never had any issues with that. On a separate note Ghl have agreed to replace the covers.

  5. #5
    Registriert seit
    23.07.2018
    Beiträge
    31

    Standard

    2DF26F6F-D8E3-4F35-A10D-5C64168BD21E.jpgF388F29B-8098-4DDF-A21E-FA1E64A1718B.jpg Mine, broken just after a few weeks using the new doser... during holiday... on kh director... causes malfunktion of kh meassuring and kh dosing...

  6. #6
    Registriert seit
    05.09.2018
    Beiträge
    1

    Standard

    Same issue with the KH director aswell Timos. ive been through 6 blue caps now. they are doing tests on a new material to use for the blue caps. not sure how far they have got but im still waiting to hear back on my ticket that is still open. hoping they come up with something soon as the feed and waste heads keep breaking as they are running at a faster speed then i think the heat and friction then wear them much quicker than expected. think my rollers are slightly damaged as well from the bits of blue plastic getting stuck in the heads when running as my kh director readings can fluctuate massively.

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