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Thread: MyGHL not connecting after updates but iOS connect ok

  1. #1
    Join Date
    30.10.2011
    Posts
    39

    Default MyGHL not connecting after updates but iOS connect ok

    I updated my P4 to latest fw via GHLControlCenter V1118 ( vmware on mac).
    I can connect via iOS app without issue but the MyGHL route does not work, the icon is flashing on the P4 display.
    I have restarted router and P4 but problem is still there, any suggestions welcome.

    fw=716
    Wifi fw=6816

    regards
    Tony

  2. #2
    Join Date
    04.11.2015
    Posts
    1,062

    Default

    Hello Tony,

    check your network settings, especially the DNS-server and gateway-IP-address must be set.
    In most cases this is your router's IP address.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  3. #3
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    Please also post a screenshot of your COMMUNICATIONS settings page.

  4. #4
    Join Date
    30.10.2011
    Posts
    39

    Default

    Thanks Vinny

    The DNS address had not been filled in after update, so after I put this in, MyGHL is connecting.

    Curiously I cannot get the P4 webserver page to load, the data windows are greyed out and the rotating disk is present in them. I'm using the local ip for the P4.

    Tony

  5. #5
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    Please clear the browser cache.

  6. #6
    Join Date
    30.10.2011
    Posts
    39

    Default

    Cleared all browser data on safari and chrome but still no joy.
    I can even access the menu from left hand side but when I select anything the screen changes to the relevant screen but greys out and no data is displayed.

    T

  7. #7
    Join Date
    04.11.2015
    Posts
    1,062

    Default

    Hello,

    force a refresh of the pageload (with Chrome: Ctrl+Shift+R) of the PL4-Webinterface.
    The version of GHL Connect can be seen in app-menu->Support&Info and should be 1.0.8.

    If the problem persists, post a screenshot of the communication page in GHL Control Center for reviewing the states.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  8. #8
    Join Date
    30.10.2011
    Posts
    39

  9. #9
    Join Date
    04.11.2015
    Posts
    1,062

    Default

    Hello,

    the myGHL-status is checked and your ProfiLux4 is online and fully reachable.

    Does this occur on myghl.com with GHL Connect, too?
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  10. #10
    Join Date
    30.10.2011
    Posts
    39

    Default

    Hi

    I can connect to myGHL externally using web browser on work PC
    I can connect from home using https://www.myghl.com/GHLConnect/
    I can connect to P4 from home using iPhone app
    I cannot connect from home when I use the local ip address of the Profilux 4, ( well it logs on but fails to load dashboard etc )

    Thanks for you patience Matthias

    Tony

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