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Thread: No app or myGHL connection

  1. #1
    Join Date
    30.06.2018
    Posts
    50

    Default No app or myGHL connection

    In my quest to sort out my chart issue I updated GCC to 1.1.1.7 and the latest WiFi firmare, my pH, redox and salinity readings all took a nose dive after the update. I realised I had updated to a beta version so I installed 1.1.1.6 instead, I can no longer access myGHL or connect via iOS. I tried going back to the beta version but I still can’t use the app or myGHL.

    All I get on the app is:
    A45CD34B-4A5A-4471-A74B-527220052D9D.jpg

    On myGHL all I get is:
    9BC70256-834E-4F1D-B33F-D3BB73F7EA63.jpg

    I’ve tried opening a support ticket as I’m going round in circles but when I put my username and password in it says the password is wrong. When I try to register, the page has too many redirects and timed out!

    My firmware is 715 and my WiFi is 6772

  2. #2
    Join Date
    03.05.2012
    Posts
    227

    Default

    Yup I have the same on the new build not the best update in the world. I also have to reboot my controller every day it just hangs nothing responds.

    Have you tried to reboot the controller and see if the app works mine does for little while once rebooted.

  3. #3
    Join Date
    30.06.2018
    Posts
    50

    Default

    I’ve not noticed the controller hanging or freezing. Rebooting does nothing for connectivity, I can connect through GCC both wired and wireless.

    When opening a support ticket do I use the forum username/password or do I need to register separately?

  4. #4
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    Hayes10,

    Have you tried deleting this connection in the app and creating a new one?

  5. #5
    Join Date
    30.06.2018
    Posts
    50

    Default

    Vinny,

    I managed to open a support ticket for this.

    The connection problem has been solved by changing the DNS setting in GCC Communication from 0.0.0.0 to 1.1.1.1

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