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Thema: Charts not up to date.

  1. #21
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    27.05.2015
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    Have the charts been reporting correct measurement times now?

  2. #22
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    30.06.2018
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    No they are still 2-3 hours behind.
    I opened a support ticket, it appears there are more things to take into consideration like buffering etc. There has been an update to GHL Connect but I'm not really seeing any improvement, I am checking that through myghl.com/GHLConnect and going onto the charts (I think I'm checking the correct thing).

  3. #23
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    Okay. Support will be carried out in the ticket system.

  4. #24
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    08.03.2017
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    Zitat Zitat von Vinny Beitrag anzeigen
    Okay. Support will be carried out in the ticket system.
    Hi Vinny, there are a lot of little inconsistencies on the graph.

    They are some times accurate on time but not all the time and timing is not consistent between probes, all probes measurement different timing and with different errors on each chart.

    Example actually is 10:08 and my graph are set to 30mn interval.

    TEMP:
    06:06PM
    06:36PM
    07:06PM
    08:06PM (1hour instead of 30mn)
    08:36PM
    09:06PM
    ?? No graph for the 09:36 at 10:08PM

    PH:
    06:06PM (1hour instead of 30mn)
    07:06PM (1hour instead of 30mn)
    08:06PM (1hour instead of 30mn)
    09:06PM (1hour instead of 30mn)
    09:36PM

    Redox:
    06:06PM
    06:36PM
    07:06PM
    07:36PM
    08:06PM
    08:36PM
    09:06PM
    09:36PM
    Missing 10:06PM at the time when writing this post 10:10PM

    COND:
    06:06PM (1hour instead of 30mn)
    07:06PM (1hour instead of 30mn)
    08:06PM (1hour instead of 30mn)
    09:06PM (1hour instead of 30mn)
    nothing more after 09:06PM

    I also found discrepancies on graphs reading points from MyGHL and local IP.
    They do not show the same time reading points and have also different missing points.

    Running with latest firmware...
    Geändert von Kodo28 (29.08.2018 um 09:29 Uhr)

  5. #25
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    04.11.2015
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    Hello,

    the measurement values are only transmitted when they differ from the previous value or at least once per hour.
    This is not uncommon for temperature readings.

    The timepoints refer to your ProfiLux4's local time and should be the same on myGHL and webinterface.
    We adjusted this in the current version 1.0.7 and notifiy if the difference between local time and device time is bigger than 30 minutes.

    The measurement data which is stored on ProfiLux4 can take up to 2-3 hours until it is completely transmitted to the myGHL-server.
    We will improve this in a future firmware release.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  6. #26
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    08.03.2017
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    Zitat Zitat von MatthiasF Beitrag anzeigen
    Hello,

    the measurement values are only transmitted when they differ from the previous value or at least once per hour.
    This is not uncommon for temperature readings.
    Ok but then why do I have for example reading points going down on values by half-hour interval but then at the last point it is showing by hour (My Profilux measurement period is set to 30mn) and this happens many times when checking on all timepoints.

    All is reading ok in 30mn interval then it happen to have a reading interval of 1h during two set points.

    Ph: 8.25 at 09:06PM
    Ph: 8.24 at 09:36PM
    Ph: 8.22 at 10:06PM
    Ph: 8.20 only at 11:06

    Zitat Zitat von MatthiasF Beitrag anzeigen
    The timepoints refer to your ProfiLux4's local time and should be the same on myGHL and webinterface.
    We adjusted this in the current version 1.0.7 and notifiy if the difference between local time and device time is bigger than 30 minutes.
    When I look actually at the latest graph time points, in both MyGHL and Webinterface they are not the same they defer by 1 minute interval but it can happen sometimes to defer by some minutes.
    Time shows the exact same value on all the dashbords and GCC.

    I have also another question about the graph timepoints, when looking at the timepoints even by 1 hour interval they show on different timing :
    Example: 05:06PM, 06:06PM, 07:06PM, or 05:22PM, 06:22PM, 07:22PM

    Is there any way to make the measurement period so that the timepoints would match the graph day time numbers ?
    example: 05:00PM, 06:00PM, 07:00PM, 08:00PM or by half-hour 05:30PM, 06:30PM, 07:30PM

    See picture below
    2018-08-29_192720.png
    Geändert von Kodo28 (29.08.2018 um 19:31 Uhr)

  7. #27
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    Zitat Zitat von Kodo28 Beitrag anzeigen
    Ok but then why do I have for example reading points going down on values by half-hour interval but then at the last point it is showing by hour (My Profilux measurement period is set to 30mn) and this happens many times when checking on all timepoints.

    All is reading ok in 30mn interval then it happen to have a reading interval of 1h during two set points.

    Ph: 8.25 at 09:06PM
    Ph: 8.24 at 09:36PM
    Ph: 8.22 at 10:06PM
    Ph: 8.20 only at 11:06
    - the missing point has not changed and was Ph 8.22 at 10:36PM.

    Zitat Zitat von Kodo28 Beitrag anzeigen
    When I look actually at the latest graph time points, in both MyGHL and Webinterface they are not the same they defer by 1 minute interval but it can happen sometimes to defer by some minutes.
    Time shows the exact same value on all the dashbords and GCC.

    I have also another question about the graph timepoints, when looking at the timepoints even by 1 hour interval they show on different timing :
    Example: 05:06PM, 06:06PM, 07:06PM, or 05:22PM, 06:22PM, 07:22PM

    Is there any way to make the measurement period so that the timepoints would match the graph day time numbers ?
    example: 05:00PM, 06:00PM, 07:00PM, 08:00PM or by half-hour 05:30PM, 06:30PM, 07:30PM
    - which version of GHL Connect do you use on your computers? You can read the version string in app-menu->Support&Info
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  8. #28
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    08.03.2017
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    Zitat Zitat von MatthiasF Beitrag anzeigen
    - the missing point has not changed and was Ph 8.22 at 10:36PM.
    OK, but then how do you explain for exemple on the Condx graph which there were no change between values of 3 timepoints of 30mn and those are well shown on the graph by 30mn periods and for some reason some times they don't.

    2018-08-31_110231.jpg
    2018-08-31_110300.jpg
    2018-08-31_110340.jpg



    Zitat Zitat von MatthiasF Beitrag anzeigen
    - which version of GHL Connect do you use on your computers? You can read the version string in app-menu->Support&Info
    I am under 1.0.7 on both myGhl and GhL Connect, Profilux is running under 7.16

  9. #29
    Registriert seit
    04.11.2015
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    There are three values stored for conductance (mS, PSU, kg/l) and they have different decimal places.
    You should see a difference, if you set to mS.
    So, in fact it differed from the last measurement point.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  10. #30
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    08.03.2017
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    Zitat Zitat von MatthiasF Beitrag anzeigen
    There are three values stored for conductance (mS, PSU, kg/l) and they have different decimal places.
    You should see a difference, if you set to mS.
    So, in fact it differed from the last measurement point.
    Changing the display unit value doesn't seems to change anything.
    I still have the timepoints reading by 30mn as set in Profilux with no fluctution between timepoints but sometime I dont have the 30mn but have 1 hour instead.
    2018-08-31_151213.jpg
    2018-08-31_151243.jpg
    2018-08-31_151410.jpg
    2018-08-31_151422.jpg

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