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Thema: Bubble issue solved, Reagent fluid and new reagent tube as set

  1. #1
    Registriert seit
    18.02.2009
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    Kaiserslautern
    Beiträge
    7.528

    Standard Bubble issue solved, Reagent fluid and new reagent tube as set

    It took a while, but we wanted to be sure.

    Some customers have reported small bubbles in the reagent tube, which occasionally affected measurement accuracy.
    This problem has now been solved, and there is now a reagent fluid set at a special price.

    New tube, improved reagent fluid

    The KH Director is able to measure and control the KH value in the aquarium fully automatically and very precisely. Sporadically appearing air bubbles could however affect the accuracy.
    In recent weeks, GHL has examined in detail the problem reported by some customers and has taken the following measures:
    • The reagent liquid is additionally warmed slightly at the time of filling and stirred slowly to reduce the dissolved gases present in the liquid as much as possible. All reagents delivered since March have already been treated this way.
    • Another tube material is used for the transport of the reagent, instead of the silicone tube now Flex-PVC tube. All KH Director will be delivered with this tube from now on.

    We offer now the following set:
    • 3 x 1l reagent fluid
    • 70 cm Flex PVC tube
    Regular price: 89,90 €
    Special price until 30. June 2018: 59,90 € - Besides the free tube you also get 1l reagent for free
    (retail price for Germany, incl. 19% VAT)
    Article number: PL-1592

    Available from your dealer or GHL online shop.

    KHD customers who have problems with air bubbles in the reagent tube can therefore choose from the following options:
    • order the above set
    • request a new reagent tube from GHL free of charge (then please contact service@ghl-kl.de)
    We sincerely thank our customers for the valuable help and patience in analyzing and resolving the problem.

    We sent this information also in a newslettter.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  2. #2
    Registriert seit
    08.11.2016
    Beiträge
    14

    Standard

    Is this going to be listed in the US ship or do US customers?

  3. #3
    Registriert seit
    27.05.2015
    Beiträge
    1.224

    Standard

    It is already on the USA store page:
    https://www.aquariumcomputer.com/usa...r-reagent-set/

    Since this is a new item, USA will be receiving these in a few weeks.

  4. #4
    Registriert seit
    10.10.2013
    Beiträge
    322

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    Does we receive a confirmation when we ask at service@ghl-kl.de, i sent email when received newsletter three day ago but no news.
    Thank

  5. #5
    Registriert seit
    18.02.2009
    Ort
    Kaiserslautern
    Beiträge
    7.528

    Standard

    of course you get a confirmation - but there are no open emails at the moment

    if you still didn't hear anything please send again, thanks
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  6. #6
    Registriert seit
    10.10.2013
    Beiträge
    322

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    I have send a mail the 15 may 15:41 and another le 23 may 07:56
    from @laposte.net to service@ghl-kl.de

    I send a third now... :-/

    Thank :-)
    Gael


    EDIT: I got an answer after this third mail. Thank :-)
    Geändert von itsmorefun (27.05.2018 um 13:56 Uhr)

  7. #7
    Registriert seit
    11.05.2018
    Beiträge
    3

    Standard

    Replacing the tube with the new PVC one was really effective; bubbles gone and the results now are very precise. Thank you!

  8. #8
    Registriert seit
    27.07.2012
    Beiträge
    49

    Standard

    Zitat Zitat von Gurdjieff Beitrag anzeigen
    Replacing the tube with the new PVC one was really effective; bubbles gone and the results now are very precise. Thank you!
    This is true! Thanks GHL Team!

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