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Thread: MyGHL mobile version problems

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  1. #1
    Join Date
    11.01.2018
    Posts
    17

    Default MyGHL mobile version problems

    Hi guys just need to report back about some problems on the mobile version.

    Missing charts
    Timebase for chart can be up to 12hrs out of sync
    Dosing pump and equipment names are never remembered
    Time for my KH Director is out by one hour, unable to correct.
    Equipment often doesn’t show up at all such as dosing pumps or KH Director
    Settings for KH Director sometimes appear lost but login a day later and everything is restored

    I am complaining because I rely heavily on this to keep an eye on my tank while I am working away.
    Thanks
    Zane


    If you want screenshots I can provide.

  2. #2
    Join Date
    04.11.2015
    Posts
    1,062

    Default

    Hello Zane,

    the measurement values are transmitted periodcally. So, if you raise the measurement interval, they should be more up-to-date.

    And yes, if you can give us some screenshots, this could be helpful, to see where the problems occur.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  3. #3
    Join Date
    11.01.2018
    Posts
    17

    Default

    Happy to help

    Here is a screenshot from yesterday of my KH Director
    2D017401-35B2-4AB8-AEAF-1D240E1BF4C7.jpg

    Here is the same page today
    8DB1D023-E624-4A29-BF41-6426639BBB57.jpg

    This covers missing chart, wrong KH Director time and missing settings.
    The second picture also covers the dosing pump names never being remembered.
    Hopefully a quick fix for you.

  4. #4
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    Do you have your timezone settings adjusted for your location?

  5. #5
    Join Date
    11.01.2018
    Posts
    17

    Default

    Yes Vinny
    The time in the Profilux 4 is correct. It is only the time in the KH Director that displays incorrectly by 1 hour.
    Here are my time setting in my P4
    E01D864D-DD34-436A-8EC4-50F7076D0938.jpg

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