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Thread: Doser Maxi not turning

  1. #1
    Join Date
    19.04.2016
    Location
    Dubai
    Posts
    42

    Default Doser Maxi not turning

    I reveived a new Doser Maxi and when pressing the control buttons on the front side (1-2-3-4) none of the pumps turn.
    When connected to GCC and trying to calibrate the pumps, the same problem occures.
    I can hear the pump motors making a sound (as if they are energized, buzzing) but they seem to be stuck.

    Being a new pump, please advise what to do.
    Can I open the box to see what is wrong?

  2. #2
    Join Date
    18.02.2009
    Location
    Kaiserslautern
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    Default

    Unfortunately we recognized after shipping the first few Maxi Doser that the motor tolerances are a bit higher than we expected, so we changed the motor power in firmware 1.26.

    I hope you have 1.25 and an update to 1.26 will cure the problem.

    1.26 is avaliable for Standalone as well as for Slave in the current GCC.

    -> did this work?
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  3. #3
    Join Date
    19.04.2016
    Location
    Dubai
    Posts
    42

    Default

    Hi Matthias
    I had frimware 1.25 installed and did the update till 1.26
    Now pump 2 is functional but the problem remains with pump 1.
    This pump 1 is still not turning properly.

  4. #4
    Join Date
    18.02.2009
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    Kaiserslautern
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    Default

    this is not good

    please contact me directly for 2nd level support: support@ghl-kl.de

    I am sure we can sort this out quickly
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  5. #5
    Join Date
    29.12.2017
    Posts
    7

    Default

    Hello,

    I have the same issue with my Maxi Doser Slave.
    Is the Firmware GHL-Doser-Slave_V126.mhx in the folder FIrmware/PAB-Devices the correct one?
    Thanks

    Olaf

  6. #6
    Join Date
    18.02.2009
    Location
    Kaiserslautern
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    Default

    yes
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  7. #7
    Join Date
    29.12.2017
    Posts
    7

    Default

    Okay,
    After update of GCC to 7.10 and maxi doser slave to 1.26, no reaction on the pump.
    I’m in the need of some help.
    Attached are screenshots of firmware versions
    Attached Images Attached Images

  8. #8
    Join Date
    18.02.2009
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    Kaiserslautern
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    Default

    screenshots look good

    did you assign the correct start number?

    please make a screenshot of the setup dialog after clicking "configuration"

    PS: screenshots can easily be made without camera with pressing CTRL + PRINT or using the Windows snipping tool
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  9. #9
    Join Date
    29.12.2017
    Posts
    7

    Default

    I have 2 doser asigned to pump numbers 1-8 and the maxi doser asigned to 9 & 10
    1.JPG

  10. #10
    Join Date
    18.02.2009
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    Default

    1. please reboot the Maxi (unplug power)

    2. no reaction to manual buttons on front of device?

    and/or

    3. no reaction to buttons in GCC dosing channels 9 & 10?
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

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