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Thread: Mail provider settings/setup for mail sending with ProfiLux 4

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  1. #1
    Join Date
    04.11.2015
    Posts
    1,062

    Default Mail provider settings/setup for mail sending with ProfiLux 4

    Following posts show how to setup different mail providers for sending mails with ProfiLux 4
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  2. #2
    Join Date
    04.11.2015
    Posts
    1,062

    Default Gmail

    Code:
    Mailserver-Domain: smtp.gmail.com
    Mailserver-Port: 25
    My name: display name in mail
    Meine Email-Adresse: <username>@gmail.com
    Benutzername: <username>@gmail.com
    Passwort: same as Gmail webpage password
    Notes

    * "less secure apps" must be allowed
    * additionally after activation the following Gmail-page for unlocking must be visited https://accounts.google.com/b/0/DisplayUnlockCaptcha
    * for more information visit this help page https://support.google.com/mail/answer/7126229?hl=en
    and read "I can't sign in to my email client"
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  3. #3
    Join Date
    03.05.2012
    Posts
    227

    Default

    Hi there,

    So after a frustrating 4 days of trying even asking my wife to type the username and passwords in this just doesn't want to work. Even made sure GCC was open on the Windows 10 Firewall incase it was doing something stupid that way.

    I have gone to my google (gmail) account and followed these steps:

    Mailserver-Domain: smtp.gmail.com
    Mailserver-Port: 25
    My name: display name in mail
    Meine Email-Adresse: <username>@gmail.com
    Benutzername: <username>@gmail.com
    Passwort: same as Gmail webpage passwor
    Insured that I have done this:

    * "less secure apps" must be allowed
    * additionally after activation the following Gmail-page for unlocking must be visited https://accounts.google.com/b/0/DisplayUnlockCaptcha
    * for more information visit this help page https://support.google.com/mail/answer/7126229?hl=en
    and read "I can't sign in to my email client"
    Please see LessSecureApps.jpg

    I then went and configured the email settings in GCC (using 1.x.x.16) with firmware 714.
    1. I have quadruple checked the username, password, email address I am sending to.
    2. I checked there were no spaces after or before each of these.
    3. I made sure I saved the settings before I tested each change to try make it work.
    4. I tested the standard port 25 as well as per documentation.
    5. Last step asked the wife to type the email, username, password etc into the fields and saved. Still no email.

    I then went through every single folder (including SPAM, Junk, Trash etc) to see if it was being archived or moved to one of those, no email.

    See attached: ProfiluxEmailSettings.jpg

    I am at a loss SMTP is the simplest thing in the world and things like this should just work. Could someone please advise what I am doing wrong?

  4. #4
    Join Date
    04.11.2015
    Posts
    1,062

    Default

    Hello,

    * "less secure apps" must be allowed
    * additionally after activation the following Gmail-page for unlocking must be visited https://accounts.google.com/b/0/DisplayUnlockCaptcha
    * for more information visit this help page https://support.google.com/mail/answer/7126229?hl=en
    and read "I can't sign in to my email client"

    did you also unlock the captcha by clicking the hyyper link: https://accounts.google.com/b/0/DisplayUnlockCaptcha
    and got a success response?
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  5. #5
    Join Date
    03.05.2012
    Posts
    227

    Default

    Quote Originally Posted by MatthiasF View Post
    Hello,




    did you also unlock the captcha by clicking the hyyper link: https://accounts.google.com/b/0/DisplayUnlockCaptcha
    and got a success response?
    Indeed did followed your steps to the tee just for clarification and confirmation please see the screenshot. Does the mail client in P4 support SSL and or TLS / STARTTLS. Or are we limited to port 25.

    Just a suggestion a text box with a failed or sent message would be useful maybe even the error message so we can trouble shoot - even a log of some form. I have test other "insecure mail clients" and they working after the changes but not P4

    Enable Access Continue.jpg

    Enable Confirmed.JPG

  6. #6
    Join Date
    04.11.2015
    Posts
    1,062

    Default

    Hello,

    your mail cannot be sent, because the SMTP-Gmail-server does not allow the access:
    SMTP ERROR: Password command failed: 535 5.7.8 Bad username or password (Authentication failed)
    If you can, choose username/password combination temporarily, that does contain only alphanumeric latin letters, in order to exclude problems in the further processing.

    This error does also occur, when 3rd party apps are not allowed.
    It can take some time, before the access is allowed, not a day, but hours.

    We will find a solution for you, too, after getting more details in the logs.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  7. #7
    Join Date
    30.05.2017
    Posts
    64

    Default

    Es dürfte in der FW7.22 für PL4 einen Fehler in der länge des Passwortfeldes für die eMail Benachrichtigung geben. Google und Apple verwenden jetzt 19 stellige Applikationspasswörter, man kann aber nur 14 oder 16 eingeben.

    There seem to be an issue in FW release 7.22 for PL4. The password field doesn´t accept passwords longer then 14 or 16 digits. Apple and Google now use 19 digits: xxxx-xxxx-xxxx-xxxx
    Last edited by pkarrer; 08.08.2019 at 09:54.

  8. #8
    Join Date
    12.09.2019
    Location
    Acworth, GA
    Posts
    14

    Default

    Quote Originally Posted by pkarrer View Post
    Es dürfte in der FW7.22 für PL4 einen Fehler in der länge des Passwortfeldes für die eMail Benachrichtigung geben. Google und Apple verwenden jetzt 19 stellige Applikationspasswörter, man kann aber nur 14 oder 16 eingeben.

    There seem to be an issue in FW release 7.22 for PL4. The password field doesn´t accept passwords longer then 14 or 16 digits. Apple and Google now use 19 digits: xxxx-xxxx-xxxx-xxxx
    I'm having this same problem - trying to use my sparkpost account - they generate a very long password (40 characters) that I can't change. As soon as I paste it in the password field my save button disappears.

  9. #9
    Join Date
    04.11.2015
    Posts
    1,062

    Default

    Hello,

    I will forward this and let you know, whether this can be modified in a future release.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  10. #10
    Join Date
    21.10.2019
    Posts
    6

    Default

    Gmail is working again!! In profilux 3.1 by usb to PC

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