Questions about current state of P4 development

[ReefClownMIA]

For lack of a general forum I write it here:
I am sincerely disappointed with the new P4 that many have bought, in a hurry, for the promotion and possible lack of stock.
Unfortunately, we bought a "half-cooked cake", a "car without seats". Indeed the P3 offered higher performance (Android and iOS APP, Internet server ...)
We really paid at least € 450 to get a product with lower performance.
This is incomprehensible
I am very disappointed and seriously value changing the Apex from Neptune Systems
Kind regards

I must ask, other than Android and iOS App and Internet server - what "performance" did the P3 offer that makes you feel that the P4 is a "half-cooked cake" ?
While I'll agree that the release of newer features has been a bit slower than anticipated due to some overhead, it's well underway and feature releases are back on track.

+1 I agree completely. I have been toying with an idea to swap to Apex as well. Why to launch an expensive aquarium computer where many key operations have been disabled, still no email notifications for all users, no android app etc. and there has been several months, since the launch date to make those features to work. 450e is way too much for a product where almost he most basic operations has to be beta tested by customers. Also the customer service here on this forum has been slacking lately. Many threads with questions to GHL and no aswers. It shouldn´t take too much time to give somekind of an answer, for example to question, what is going on with the KH director (even only info if it is still on time to be launched in 2017). Previously I owned P2 plus and I loved it, so it was a natural transition to the new P4 as the brand was familiar to me and the new P4 seemed exciting in many ways. Needless to say, I have started to regret that decisions.

I'm sorry you feel this way, certainly can't stop you from swapping to the apex, if you feel this to be the right step.
However if you allow me to assist with your P4 I'd be happy to...
We most certainly value all customers, past and current.

I'm not sure if you've been keeping up with MyGHL - tons of features have been implemented and optimized on MyGHL, and speeds are also hugely improved as well as connection timing.

Since you're a long time GHL customer, as you mention, you understand that we're not big on pushing software to appease the masses in the name of pushing software. We understand that you trust our gear for the reliability, efficiency and longevity that it is known for, and you've experienced over the years.
The P4 builds on this principle, has higher performance and more "power" to drive the product for some time. As part of this redesign we've taken further steps to allow expansion of the system and to feature proof it.

FYI - Email notifications are in final testing
Info on the KH Director will be released when we have a timeline ready for public digestion. We don't want to disappoint you again

Please if you have an issue, let me know and I'll be grad to assist.

-Marco

[josepzp]

Oh my God!

I sincerely apologize to you… I don't know who are you… I think, perhaps, a GHL staff member… if not you're a fanboy, and I thought there were no fanboys here.

Now… look at this:
1.- I used the iOS app frequently to activate, for example, the feeding pause, because my P3 (now P4) it's inside a cabinet. Yes, I'm a bit vague for not opening the door.
2.- I used the web often, from my office, to control the parameters.
3.- I used the web often to see the statistics on the parameters of pH, redox, salinity etc ...

With respect to the rest of news and improvements, honestly, I have not noticed in my day to day ... instead what I used already can not be used.

Maybe you'll get other improvements, too, sure, but not in exchange for not being able to use the above.

Sorry, it's like I was sold a car in which the radio was not implemented yet ... does it work? Yes, of course, but I like music.

A cordial greeting