myGHL connection problem after changing router

[RichardW]

Guys can anyone help - pulling my hair out.

I had a wireless extender out in my conservatory and had it providing ethernet for my GHL and had it working. This little box failed, so I replaced it being a mac guy I m using an airport express, the airport is configured and working fine I am providing ethernet to the Profilux, the profilux has an IP address and you can also see the ID and the KEY, yet when i go into myGHL I try and log in all it says Device is not connected to My GHL

Also when i go into the profilux it self, it shows the ID and the Key code and has my GHL Gliff on the screen

I can connect to the profilux via the App but being a mac user I really want my GHL workign again. Whats wrong

Screen Shot 2017-02-03 at 21.08.01.jpg

[pommie]

Im not a MAC person but i suspect that your airport devices doesn't know the routers default gateway i.e the way to reach the internet.
Your Profilux app is probably configured using your internal IP address 192.168.1.x so doesn't need to go out via your router which means it will only work when you at home using your Wifi network.

Can you plug anything else into this airport device and verify internet connectivity ? If you plug a laptop in make sure you turn of its wifi to perform the test.

[RichardW]

I ahve just conencted my mac to the same Ethernet cable - obvisoly wifi deactivated and I can use the internet fine via this route so its not the above issue.

[pommie]

Can you provide a bit more information to help suggest some things to try:-

Was the Myghl working when you had your previous router?
Do you have the ability to access your profilux from your home PC using the GHL app?
Do you have the ability to access the profilux web page from within your home network or outside your home? i.e using the internal IP address or DNS name?
You say you have the App working on your Iphone, is this using an internal IP address (only work at home) or does it work outside your home?

One thing you can do to rule out if its a network issue or a Myghl issue is run a long ethernet cable from your profilux into the back of your router (if you have a long enough cable).

[RichardW]

My GHL was working fine until I had my BT broadband replaced, then extender that I had in ceonservatory failed so this is why I replaced it.
Profilux to the PC (Mac running Windows in bootcamp) works fine.
Not sure what you mean by Profiliux web page - but I can access all internat activities via my router on multiple devices, Mac, iphone and Ipads
App is set up with the iP adress thats on the Profilux never has worked outside of my wifi network -?
running a long ethernet cable from my router to my GHL isnt possible as my tank os out in the conservatoruy- hense why I am using an extender. As mentioned Above my extender is conecting to the Web fine and I can access the internat via it through my Mac via ethernet.

Reading the above you ahve given me an idea is this a port forwarding issue do you think - if the Port number on the Profilux and router are differtn this could be the reason, any other ideas you think I could check.

[RichardW]

tried everything and nothings working, there is nothing wrong with my Airport express or my wifi. Someone please help

Would the new wifi Profilux sort this rubbish out as im so close to changing from GHL foreever, as a mac user I hate having to be forced into Windows systems/ it feels like your Technology is stuck in the 80's. I have just changed my 6 xMitras after 5 years to Radions as I got fed up having to keep diging out my mac, rebooting it to another operating system, pluging in USB cable ect... The Radions rock. pumps, Return pumps, leds within 2 secsonds all confired and working from finger movments on my mac/phone

Any help to save a customer would be welcomed, I have spent to much money on this Technology to just sell on but all my friends have moved over to Apex for this exact nonesne... make something that just works were not all Techies.