Hi

I have a Profilux 3 ex and the only way I can connect is if the profilux is connected to my network, then “configuration”, then “search network”, and then I can access the profilux with the internet browser.

I cannot access with the control center the normal way with the "connect bottom".

Also, I cannot connect with USB. I have tried to configure the profilux to USB and device 1 and the same in the control center. Under windows "device manager" I can see that it tries to connect with port 11 but it also says that the profilux is turned off. But it is not.

I also tried to check the chip version with "Prolific-Virtual®-Comm-Driver-V1.12" / "checkChipVersion_v1006" it can only connect with port 9 but the windows "device manager" still says port 11. I have then tried to connect with port 9 but still no connection.

I have tried to install the USB drivers from the support site.

The profilux serial number is 1001052020 and the firmware version is 6.28. Some parts of the display on the profilux are not possible to read so I need to be able to connect with the control center.