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@Marlinmon07
Give this a try:
https://www.aquariumcomputer.com/knowledge-base/how-to-connect-via-usb/

If you continue to have trouble with this, open a support ticket with screenshots and info...

If Ports (COM & LPT) is not listed at all in device manager, that means the PC is not detecting anything connected to the USB port on the PC. The ProfiLux driver will only show up in COM & LPT.
...

aseppa, when you have the USB cable connected to your PC and ProfiLux, what do you see in your device manager screen? Look at Ports(COM & LPT).

Uninstall the drivers you installed earlier. You only need to install the driver found in the GCC folder.

Here's how to get to it:

1. Go to C:
2. Select Program Files (x86)
3. Select GHL...

When you have the USB cable connected to your PC and P3.1, what do you see in device manager COM Ports/LPT?

Unknown device?