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  1. Antworten
    1
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    104

    Hello, This error happens if the correct COM...

    Hello,

    This error happens if the correct COM port number for the USBVCOM driver was not selected.
    Steps for updating the D2.1 SA firmware can be viewed here:
    ...
  2. Antworten
    2
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    136

    15 meter (50ft) is at the max recommended limits....

    15 meter (50ft) is at the max recommended limits. As long as it can be a straight horizontal shot 50 feet across, it should work.
  3. Antworten
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    186

    Please open a support ticket so we can assist...

    Please open a support ticket so we can assist further.
  4. Antworten
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    188

    Hi, 1. 500ml 2. 1-3ml reagent used per...

    Hi,

    1. 500ml

    2. 1-3ml reagent used per test, how long a bottle may last will depend on tests/per day and actual KH value. A 500ml bottle may last up to 3 months if testing 2x/day at a value of...
  5. Antworten
    3
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    162

    Hi, Yes, you can run the 2.0 SA as a slave...

    Hi,

    Yes, you can run the 2.0 SA as a slave doser.
    Just make sure this doser is running on the newest firmware before proceeding any further.

    In order to convert this doser to "Slave" mode, you...
  6. We appreciate the input. It'll be considered for...

    We appreciate the input.
    It'll be considered for the next resource guide revision.
  7. Hi, Thanks for the tip. Since this process is...

    Hi,

    Thanks for the tip.
    Since this process is specific to the redox probe, the user will presumably reconnect the probe to the port after finishing with the null plug calibration. Otherwise, it's...
  8. Antworten
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    186

    There are no known issues with the Powerbar6D...

    There are no known issues with the Powerbar6D working on a P4.
    Are you using the original cables?
    Have you tried swapping the cables?
  9. Thema: Setup problem

    von Vinny
    Antworten
    2
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    219

    Hello Christer, Have you powered OFF the P4,...

    Hello Christer,

    Have you powered OFF the P4, then turned it back ON?
    How far from the ProfiLux is the device you are using to connect with?
    What is the actual firmware running on the P4?
    What...
  10. Antworten
    2
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    259

    Hi, Cloud access with LX6 series lamps are not...

    Hi,

    Cloud access with LX6 series lamps are not possible due to hardware limitations.
    This is a feature available only on the LX7 fixtures.
  11. Antworten
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    146

    Any acrylic containers or bottles should work...

    Any acrylic containers or bottles should work just fine.
    The movement won't be silent due to the friction of the stir pill and bottom of the container.
  12. Antworten
    2
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    130

    Craig, If you are seeing 7.1 while the probe...

    Craig,

    If you are seeing 7.1 while the probe is sitting in pH4 solution, please recalibrate and test again.
    An acceptable deviation is +/- 0.1
  13. Antworten
    2
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    145

    It is possible the wrong power supply is being...

    It is possible the wrong power supply is being used, please check to see that you are using a 24V PSU.

    For further support, please open a ticket:...
  14. Antworten
    2
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    132

    Hello Christer, Just to add to what Pit...

    Hello Christer,

    Just to add to what Pit said...

    1. The ProfiLux 4 supports having multiple pH probes connected to it. In order to add a 2nd pH probe, you will need an expansion card that comes...
  15. Thema: Doser 2

    von Vinny
    Antworten
    7
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    246

    We will need more information to better assist...

    We will need more information to better assist you.


    Did you connect via the app to see what is causing the alarm?
    The app gives you this information.

    Did you go through each dosing channel...
  16. Antworten
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    177

    Okay great!

    Okay great!
  17. Hello Greg, The only item you would need to...

    Hello Greg,

    The only item you would need to add to your list is the Lightbar Splitter accessory.
    This accessory will connect between the Lightbar2 and the PSU.
    Here is where you would also...
  18. Thema: Doser 2

    von Vinny
    Antworten
    7
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    246

    An alarm on a Standalone doser is commonly caused...

    An alarm on a Standalone doser is commonly caused by fluid container levels running low or ATO/AWC function time limit being exceeded.
    Solution: Go through each dosing pump channel and click refill...
  19. Antworten
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    177

    Hi, If you restart the controller and wait...

    Hi,

    If you restart the controller and wait 20-30 seconds, you should see the GHLDEV hotspot signal which you can connect to.
  20. Hello Dung, There are many variables which...

    Hello Dung,

    There are many variables which will affect the visual clarity of the water, light configuration only plays a minor role in this case.
    Increasing the white spectrum may help.
  21. Antworten
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    286

    You can get rid of the Illumination tile shown on...

    You can get rid of the Illumination tile shown on the GHL Connect dashboard by pressing the brush icon to enter edit mode. Press the red trash icon to remove, press the check mark to save.

    If you...
  22. Antworten
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    443

    Hi, Glad to hear you sorted it out. :) As...

    Hi,

    Glad to hear you sorted it out. :)

    As long as you were able to see the Vortech controller during the PAB-device assignment step, the device will be added and displayed on the system...
  23. Hi, Yes, this is possible when you use the...

    Hi,

    Yes, this is possible when you use the Individually option.
    That allows you to specify the exact times to dose.

    If you're dosing supplements like Calcium or Alkalinity, dosing at night is...
  24. Thema: Measuring cell

    von Vinny
    Antworten
    5
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    211

    Flushing the cell with a 50/50 mix of water and...

    Flushing the cell with a 50/50 mix of water and vinegar will be okay.
    Just make sure to drain and flush the cell several times afterward so it is fully cleared of vinegar mix.
  25. Antworten
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    253

    If the doser was not set to default settings, it...

    If the doser was not set to default settings, it will still try to connect to the original wifi network which is no longer present.
    In this case, you will need to connect over USB to set the device...
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