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Sending the unit in. I'll update what the fix ended up being and how the customer service went.

I haven't done anything other than what is suggested in post #1. Thx for the clarification. Yes I realize the amount of time for the reset to be done.

The last week has given me a reminder on how useless my unit is and what a hassle this thing has been. It has lost its display screen/black (has a history of this) and after many attempts to use the...