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This is not an issue with the ProfiLux itself, it is a misconfigured network settings problem.

Send me an email for further support:
info@ghlusa.com

1. Remove the device from your myGHL account and re-add it.

Do you still get the same message?

It is possible that your router is blocking communication to the myGHL servers.

You cannot connect because you do not have the correct information put into the ProfiLux LAN settings.

The Default Gateway, DNS, and IP address cannot be the same. The default gateway and DNS...